Regional Human Resources Partner- Santa Ana Costa Rica

Are you ready to lead the change by transforming our HR services into a multiculture workplace? Are you driven by HR strategy that thrives on innovation of an evolving organization? Then join us! We’re on the search of our next  HR Regional Partner.  

Western Union powers your pursuit.

As a Regional HR Partner for a leading global financial services company, you will play a crucial role in providing dedicated HR support across an assigned region. You will be responsible for assisting in the execution of HR programs and policies, ensuring alignment with global standards while addressing the unique needs of the regional workforce. Collaborating closely with regional HR teams and leadership, you will provide guidance on HR best practices, assist with performance management, and ensure compliance with local labor laws and company policies.

Role Responsibilities

Partner with local directors and managers to provide workforce support, including accommodations, warnings, and performance improvement plans (PIPs). Serve as a coach to managers and leaders, providing guidance on employee engagement, leadership effectiveness, and team dynamics. Oversee workforce actions, including reorganizations, terminations, and strategic hiring initiatives. Provide support for Centers of Excellence (CoE) projects and initiatives. Serve as a key liaison for union and works council interactions, ensuring compliance with local agreements. Collaborate with CoE teams, Tier 2 and global Tier 1 team to deliver seamless HR services and address escalated issues effectively. Proactively identify opportunities to enhance HR processes, systems, and policies within the region.

Role Requirements

Significant experience or around 6+ years in HR business partnering or a similar role. Deep understanding of workforce management, labor relations, and compliance requirements. Proven track record in coaching, advising, and influencing leaders. Comfortable working in a changing environment and dealing with ambiguity. Proficiency in delivering presentations and facilitating meetings, workshops, and trainings. Strong project management skills and the ability to navigate complex organizational dynamics and drive process improvements. Strong interpersonal, communication, and influencing skills.   Strong ability to become a change-agent who influences strategic actions and mindset towards evolution of Human Resources Operational processes. The role requires a proactive, solution-oriented approach, exceptional communication skills, and the ability to navigate complex, cross-cultural HR challenges in a fast-paced, dynamic environment. Experience working with North America region, wil be a plus.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Costa Rica- specific benefits include:

Asociación Solidarista In house company doctor services Transportation services options Referral Program award Employee Resource Groups (ERG) and committees to volunteer with Pan American Medical and Life insurance Cafeteria Discounts

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.  

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-YV1 #LI-Hybrid

Estimated Job Posting End Date:

03-30-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.