Job Title

Regional Facilities Manager

Job Description Summary

This position has managerial oversight of multiple facilities, an entire campus, or a portfolio of client facilities and has at least one Facilities Manager and/or Assistant Facilities Manager reporting into it.

Job Description

POSITION SUMMARY

The Regional Facilities Manager is a pivotal role responsible for the strategic oversight of multiple client facilities, including an entire HQ campus. This leadership position directs at least one Sr. Facilities Manager and/or Assistant Facilities Manager and is instrumental in delivering exceptional customer outcomes and creating an outstanding client and employee experience. The Regional Facilities Manager ensures that all facilities are managed and maintained to the highest standards while focusing on the satisfaction and engagement of both clients and building tenants. As the primary liaison with the client, the Regional Facilities Manager spearheads the coordination of services, activities, financials, vendors, and manpower to meet both current and future needs, all while aligning with the client's goals and objectives. Additionally, this role is accountable for the overall financial and KPI performance of the business plan within the respective portfolio.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

- Oversee the day-to-day operations of facilities, high rises, or campuses, ensuring the delivery of high-quality services including custodial, life-safety, engineering, and general maintenance. Drive staff to provide these services in a way that consistently exceeds client expectations and adheres to C&W policies and ownership directives.
  
- Manage service contracts with a focus on cost-effectiveness and exceptional service delivery. This includes overseeing performance, conducting regular reviews, managing RFPs, and ensuring that payments and invoicing align with contract terms. Implement audit and control systems to uphold statutory, policy, and contractual commitments.

- Lead and inspire the facility management team to uphold and enhance maintenance programs that ensure the optimal condition, appearance, and operation of facilities. Prioritize initiatives that contribute to an exceptional experience for tenants and building occupants.

- Cultivate a customer-centric culture by ensuring facility management staff deliver positive, prompt, and proactive responses to client and tenant requests. Implement ongoing contract review programs to continuously assess and address the needs of clients, tenants, and occupants, ensuring mutual benefits for all parties involved.

- Prepare and present consolidated reporting on all budgets, financial reports (monthly and quarterly), contracts, expenditures, and purchase orders related to the facilities. Develop, explain, and manage the annual facility budget, quarterly forecasts, and business plans with a focus on achieving financial and operational excellence.

- Contribute to the development of capital budgets, including a five-year plan for maintenance, facility improvements, and cost reduction initiatives. Ensure that budgetary and operational plans align with strategic objectives and contribute to an exceptional client and employee experience.

- Analyze and report statistical data related to facility management objectives, work order productivity, cost savings, and improvements. Review work order metrics and identify service gaps or recurring issues, providing actionable solutions to enhance service delivery and client satisfaction.

- Oversee hiring, training, and motivational activities for the facility management team. Foster an environment of effective employee relations and drive high performance through regular evaluations and feedback.

- Lead efforts to drive customer focus in all operational activities. Build and maintain strong relationships with key client contacts to ensure their needs are met and exceeded.

- Promote innovation by developing and implementing best practices, operational efficiencies, and industry-leading tools that contribute to achieving operational excellence and enhancing the client and employee experience.

- Ensure compliance with insurance requirements for all tenants and vendors, and manage all related claims with a focus on maintaining high standards of service and client satisfaction.

KEY COMPETENCIES

1. Communication Proficiency (oral and written)
2. Technical Proficiency
3. Problem Solving/Analysis
4. Customer Focus
5. Financial Management
6. Leadership
7. Relationship Management
8. Team Orientation
9. Vendor Management
10. Multi-Tasking

IMPORTANT EDUCATION

- Bachelor's degree in Facilities Management, Corporate Real Estate, Project Management, or Business Administration required.

IMPORTANT EXPERIENCE

- Minimum of 8-10 years of facility management experience, including at least 3 years at the level of Facility Manager.
- Proven experience in leasing, construction, engineering, and all aspects of property operation and building management.
- Experience in human resource and performance management processes.
- Familiarity with critical system environments preferred.
- Experience with CMMS/Work Order Management preferred.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $123,250.00 - $145,000.00

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without  regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.