What you’ll do:

You’re the quarterback of the branch's success! You’re working with your assigned branches, agents, and their clients to keep the process moving forward and ensuring a smooth transaction.

Who you are:

· Problem solver, using your industry knowledge to identify potential issues; recognizing what’s wrong, knowing how to fix it, and avoiding unnecessary delays.

· Researcher, Constant learner, staying on top of changing rules and regulations to avoid setbacks and enable transactions to close on time.

· Flexible. You’re a people reader, recognizing and adapting to an agent’s or homebuyer’s personality and mood to make them feel comfortable, even when delivering bad news; showing empathy to ease their frustration and give them confidence that you’re in their corner.

· Multi-tasker, highly organized, being able to work on a large number of contracts with numerous agents, buyers, and sellers simultaneously under deadline pressure.

· Trusted consultant, maintaining a positive, can-do attitude that gives agents and homebuyers alike the confidence that their transaction is in reliable, good hands and will be completed on time.

Key Tasks:

· Order Surveys

· Branch Calendar Oversight

· Communications with customer on escalated title clearing.

· Communicate and assist legal department for escalated/issue related files.

· Prepare (type) specialized closing documents (i.e. affidavits, POA, marital waiver)

· Coordinate between all parties to transaction – provide what is needed to close

· Prework files for closing, ensure all requirements met & received

· Handle document scanning and uploading into file after closing (in office)

· Daily deposit (in office)

· Recording of documents (in office)

Your greater responsibilities:

· Jack – or Jill – of all trades: Knowing the intricacies of the contract from beginning to end, ensuring that it is closed in a timely, efficient, and error-free manner.

· Devoted to detail: Verifying all paperwork is complete so that escrow closes on time and correctly.

· Following the money: Working with lenders and underwriters to ensure that all the I’s are dotted and T’s are crossed to fund and complete transactions.

· Relationship building: Establishing and maintaining relationships with essential industry players – agents, attorneys, lenders, surveyors, and government agencies – that enable you to smoothly manage transactions.

· Talent builder: Training escrow assistants to open opportunities for advancement; delegating, auditing work, answering questions, and giving direction. (? Noelle)

· Sealing the deal: Facilitating closings/presentations when needed. Being present at closing and making it a positive, memorable experience for agents and buyers.

*As a Regional Escrow Officer, you will primarily work from an assigned branch/homebase, assisting multiple branches. Additionally, you will be the primary relief/coverage escrow officer, as needed in your designated region and/or at the direction of your supervisor.