The Regional Customer Director is a strategic partner to the Respiratory brands, focusing on working closely with External Scientific Experts (ESEs) and representing the brand to ESEs. This unique field-based role involves close collaboration with both external and internal collaborators, including brand, medical, sales, and other roles at HQ. The position offers the opportunity to gain Brand (HCP) experience, shape brand strategy, and develop and implement tactics. The Customer Director Team delivers top-tier ESE engagements to strengthen brand advocacy and lead the respiratory biologics franchise with innovation for the ESE landscape of today and tomorrow. Specifically focused on COPD for multiple brands, the RCD influences brand direction and strategy, collaborates to identify and develop current and future ESEs (Pulmonologists), and works closely with team members on national projects.

Accountabilities

- ESE Identification Development & Engagement: Identify, develop, cultivate, leverage, and build relationships with targeted/future ESEs in Respiratory.
- Uncover & share back key insights: Collect and deliver pertinent insights from ESEs back to the brand and other key partners.
- Lead/Co-Lead National brand projects: Lead/co-lead and/or consult on National Projects involving ESEs such as Ad boards, Consults, National Webinars/SPRINT programs, Product Theaters, Speaker bureaus, build quarterly business plans, speaker decks, build strategic plans & budgets.
- Lead targeted regional congresses: Plan, lead and complete large targeted regional congresses (securing sponsorships, Product Theaters, speakers, receptions engagements booths as well as coordinate with brand & sales team).
- Facilitate strategic ESE Engagements: Facilitate and coordinate strategic engagements with ESEs to deliver best-in-class ESE Engagements at Regional (appropriate) and National congresses.
- Coach and develop ESE Speakers: Identify, coach/prep and develop speakers that are also on our ESE list for Regional/National speaking opportunities as well as improve speaker effectiveness to align with brand strategy and optimize the experience for the Brand Speaker’s Bureau.
- Manage RCD Brand Budgets: Lead and manage Brand budgets for the Customer Director team.
- Cross collaboration customer management: Manage partner relationships and ESE field-based work. Collaborate across brands, medical, sales, Corp Affairs, compliance & legal depending upon activity and project. This specific RCD role will work with multiple internal and external customers/partners including the brand teams across both AZ & Amgen, Medical Affairs, and Sales across AZ.

Essential Skills/Experience

- Bachelor’s Degree required
- 10+ years’ work experience in pharmaceutical or biotech
- Previous experience in multiple functions (Sales, District Sales Manager, Brand Team, Market Access, TLL or Regional Marketing Director role) and/or Medical Affairs
- Respiratory/Respiratory Biologics therapeutic experience (preferred)
- Proven track record of consistent achievement in assigned responsibilities, goals, objectives and any other relevant metrics in current and previous roles
- Previous experience building, implementing & driving project plans, programs and related activities
- Strong verbal/written communication skills and the ability to present ideas effectively to individuals/groups, targeting presentations to the needs of the audience
- Commitment to flourish in a team environment and foster a culture of collaboration
- Travel is required in this role (approx. 50-60%). This role supports National brand initiatives. Preferable for an individual to live in one of the following cities and have close access to a major airport.

The annual base salary for this position ranges from $173,693.60 to $260,540.40 ,. However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.  In addition, our positions offer a short-term incentive bonus opportunity; eligibility to participate in our equity-based long-term incentive program (salaried roles) or to receive a retirement contribution (hourly roles). Benefits offered included a qualified retirement program [401(k) plan]; paid vacation and holidays; paid leaves; and, health benefits including medical, prescription drug, dental, and vision coverage in accordance with the terms and conditions of the applicable plans. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. 

At AstraZeneca, we fuse scientific knowledge with commercial acumen to set the direction for our pipeline. We are driven by the solutions we bring to the healthcare ecosystem, making an impact at every step of the patient journey. Our team thrives on energy and pace, constantly thinking big to answer new challenges. We nurture a safe space for innovation and experimentation while protecting our teams. Here, you will feel the buzz of working with patients and our pipeline, contributing to bending the global mortality curve.

Ready to make a difference? Apply now to join our journey!

Date Posted

30-Jan-2025

Closing Date

Our mission is to build an inclusive and equitable environment. We want people to feel they belong at AstraZeneca and Alexion, starting with our recruitment process. We welcome and consider applications from all qualified candidates, regardless of characteristics. We offer reasonable adjustments/accommodations to help all candidates to perform at their best. If you have a need for any adjustments/accommodations, please complete the section in the application form.