The Regional Assistant Manager, Aftersales, will play a crucial role in supporting the backend operations, system development, planning, and standardization of aftersales services within the automotive sector. This role requires a strategic thinker with a strong understanding of profit and loss statements, excellent organizational skills, and the ability to streamline processes across multiple regions. Your Day-to-Day Backend Support for Aftersales Operations: *Provide operational support to the aftersales team, ensuring efficient service delivery. *Coordinate with various departments to resolve any operational challenges that may arise. *Manage customer inquiries and complaints, ensuring timely resolution and maintaining high levels of customer satisfaction. System Development: *Collaborate with IT and other relevant teams to develop and implement systems that improve aftersales operations. *Monitor the performance of existing systems and recommend improvements to enhance efficiency. *Train team members on new systems and ensure smooth integration into daily operations. Planning: *Assist in the development and execution of strategic plans for the aftersales department. *Analyze market trends and customer feedback to plan for future service offerings. *Work closely with senior management to align aftersales strategies with overall business goals. Standardization: *Develop and implement standard operating procedures (SOPs) for aftersales processes across all regions. *Ensure that all branches adhere to established standards to maintain consistency in service delivery. *Regularly review and update SOPs to reflect changes in industry practices or company policies. Financial Management: *Analyze profit and loss statements to assess the financial performance of aftersales operations. *Identify areas for cost reduction and revenue enhancement within the department. *Prepare regular financial reports for senior management, highlighting key trends and areas of concern. Your Know-How + A tertiary qualification or equivalent. + At least 5 years of experience in aftersales or a similar role within the automotive industry. + Strong understanding of aftersales operations, including backend processes and system development. + Proven experience in planning, standardization, and financial management. + Excellent analytical skills, with the ability to read and interpret profit and loss statements. + Strong communication and interpersonal skills. + Proficiency in relevant software and systems used in aftersales operations. + Willingness to travel frequently within the region to oversee after-sales operations at different locations.