Regional Account Manager

Territory: Candidates should be located with easy access to a major airport in the U.S.

Regular travel to client offices and offsite meetings should be expected, with nationwide travel up to 75%.

Primary Responsibilities

Act as a liaison between Asurion and Client Partner’s sales organizations, including In-Home Installation & Service, Customer Service, and Technical Support teams. Develop strong client relationships to gain support and drive growth with our product portfolio across multiple channels.  Responsible for meeting or exceeding established financial and growth targets. Will assess and respond to gaps between current products, client needs, customer needs, and competitive offerings. The position will also work with internal client services team members and other internal cross-functional areas to identify growth opportunities and process improvements.

Essential Duties and Responsibilities

Establish channel growth strategy and establish key initiatives across all channels to maximize subscriber growth and minimize churn.Influence and partner with clients to develop and drive key strategies across all channels to offer Asurion’s products.Determine a sales strategy for each channel and resource allocation to realize growth strategy.Establish and cultivate senior client relationships within channel organizations.Demonstrate the ability to influence without authority within complex client organizations.Collaborate with peers across client teams to drive best practices and ensure consistent, high quality and repeatable performance, including continuing evolution of the sales processPartner with internal and client training and development teams on creation of sales training strategy, and development and delivery of training programs to all channelsAnalyze and deliver channel/client data to both client and the client services team to facilitate product advances based on demand and client direction.Build, manage, and execute engaging incentives for the client partner to drive focus and growth

Qualifications

Minimum of 5 years experience in Sales/Client Management related role. Field experience strongly preferredCable, Satellite, Saas, and/or Telecommunications experience strongly preferredRelated areas such as experience with in-home technicians, premium technical support, customer success, smart devices / consumer electronics also relevantDemonstrated success in supporting sales through sales channels, including: Field Techs (installation and service), Call Centers (inbound, outbound, care), and Direct SalesDemonstrates executive presence and comfortable engaging at a VP levelMust be comfortable presenting to & training groups of various sizes and educational levelsAbility to influence and gain buy inBachelor’s degree or equivalent experienceIntermediate level abilities in Microsoft Office Suite and other client related applications.Contact management, time management, and strong organizational skillsAvailability and flexibility to travel nationwide up to 75% of the timeAbility to work independently and demonstrate initiativeA growth mindset and strong emotional intelligenceCustomer collaboration and consensus building skillsProblem solving, negotiation, and analytical skillsCommunication and interpersonal skills 

About Asurion:

Asurion is the global leader in technology protection services. From lost, stolen and damaged wireless handsets to malfunctioning computers, gaming systems, and more. Asurion provides more than 200 million consumers worldwide with best-in-class service, repair, replacement, and delivery. The company also provides products which can protect a consumer’s wireless content and software. Asurion is the exclusive provider to many of the world's premier telecommunications and retail companies. The company is privately-held with more than 20,000 employees and operates in six countries across three continents. For more information, please visit www.asurion.com

NOTE: THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE. DUTIES, RESPONSIBILITIES, WORKING CONDITIONS, PHYSICAL DEMANDS, AND ACTIVITIES MY CHANGE OR NEW ONES MAY BE ASSIGNED AT ANY TIME WITH OR WITHOUT NOTICE.

ASURION PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT AND PROHIBITS DISCRIMINATION AND HARASSMENT OF ANY TYPE WITHOUT REGARD TO RACE, COLOR, RELIGION, AGE, SEX, NATIONAL ORIGIN, DISABILITY STATUS, GENETICS, PROTECTED VETERAN STATUS, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE OR LOCAL LAWS.



THIS POLICY APPLIES TO ALL TERMS AND CONDITIONS OF EMPLOYMENT, INCLUDING RECRUITING, HIRING, PLACEMENT, PROMOTION, TERMINATION, LAYOFF, RECALL, TRANSFER, LEAVES OF ABSENCE, COMPENSATION AND TRAINING.