Location: Lakeland, FL
Job ID: 29519BR
Department: Facilities
Working Hours: 7:15am - 4:00pm; 40 hours a week
Pay Frequency: Weekly
Date Posted: Jul 03, 2024
Publix’s Refrigeration Alarm Monitoring team is responsible for 24-hour monitoring of our refrigeration systems including rack and case temperatures and pressures, and dispatching our refrigeration service providers to provide emergency response to refrigeration outages. As a Refrigeration Alarm Monitoring (RAM) Specialist, you have the opportunity to prevent refrigerated product loss, protect product integrity, reduce energy consumption, and contribute to the reduction of refrigeration repair and maintenance expenses through the use of technology, analytics and problem resolution. The RAM Specialist monitors our electronic refrigeration controls systems and responds to alarms by dispatching internal and/or external refrigeration service providers, reaching out to our retail store leadership to notify them of the alarm and underlying issue, and providing continual follow-up with our vendors and stores until the issue is resolved.
Required Qualifications High school diploma or its equivalent At least two (2) years of experience with computer software and hardware At least two (2) years of experience in a customer service field coordinating and scheduling business/vendor activities Basic knowledge of Microsoft Office (Excel, Word, PowerPoint) Sound decision making skills Strong written and oral communication skills Strong analytical skills Ability to multi-task Empathetic listening skills Professional telephone etiquette Time management skills Ability to work on a team Ability to be customer focused Willingness to work a flexible schedule including weekends and holidays Preferred Qualifications A degree from an accredited technical school with courses in Refrigeration or Energy Management Systems Four (4) or more years of experience with computer software and hardware with additional experience related to refrigeration alarm monitoring and maintenance management software packages Four (4) or more years of experience in a customer service field coordinating and scheduling business/vendor activities Knowledge of Facility Services products and services Knowledge of the Refrigeration Contract Statement of Work as it relates to Publix refrigeration systems Knowledge and basic understanding of supermarket refrigeration systems and equipment Intermediate knowledge of Microsoft Office (Excel, Word, PowerPoint) Knowledge of Problem Escalation Process Knowledge of Publix Organizational Structure Knowledge of understanding of company and department policies, processes and procedures Knowledge of improvement methodologies Ability to read and understand refrigeration architectural drawings Strong analytical skills Conflict resolution skills Benefits Employee stock ownership plan that contributes Publix stock to associates each year at no cost An opportunity to purchase additional shares of our privately-held stock 401(k) retirement savings plan Group health, dental and vision plans Paid Time Off Paid Parental Leave Short- and long-term disability insurance Tuition reimbursement Free hot lunches (buffet-style) at facilities with a cafeteria Visit our website to see all of our benefits: Benefits – Jobs (publix.com) Year End BonusTo reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week’s pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks’ pay.
Additional InformationYour application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.
Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.
* Please note that Publix will not sponsor any hire for this position for a visa or permanent residence.
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