WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Delivering end-to-end contact center digital transformation projects for global clientsRunning consulting engagements with Client CXOs and delivering on revenue targetsBuilding curated transformation solutions for prospective and existing clientsMarket research across best-in class practices, contact center demands, evolving trends etc.Manage end to end pre-sales activities for digital transformation– identify opportunity, pitch the right digital solution, solution building, business case creation etc.Developing and creating collateral, new capabilities working closely with cross-function teams (internal and external)Understand client digital transformation needs & consult/provide customized solutions, develop business caseWell versed with process diagnostics, due-diligence, blueprinting activities etc. and savvy with PowerPoint and ExcelUnderstand, propose and pitch the key levers/differentiators to new/existing customers for transformation journeyParticipation in special / strategic projects from time to timeExcel in developing strong client dialogue, across all levels- Experience in managing design thinking workshops to re-imagine customer journeys, future operating model, best in-class practicesExperience in CX transformation opportunity identification, solutioning, comparative studies keeping in mind customer effort reduction, improve straight through processingExposure to contact center economics through improved channel containment, right channeling methodology etc.

Graduate· Proven ability to work independently and as a team member· Good communication (written and oral) and interpersonal skills· Good organisational, multi-tasking, and time-management skills. Have the flexibility to travel domestically and internationally· Consulting services experience or experience of selling in a consultative environment