CUSTOMER SUCCESS SPECIALIST (Recruiter)- San Antonio, TX

 We are seeking a Customer Success Specialist (Recruiter) to join our team located in San Antonio, TX.  If you are someone who thrives on providing exceptional customer service and follow-up, then we are the company you have been searching for!  

Role Summary:  

The Customer Success Specialist (Recruiter) is focused on listening to, caring for, and connecting with associates and customers. This role responds to client inquiries and requests promptly to ensure client satisfaction as well as prepares the candidates for Day 1 on job assignments. 

Your Opportunity: 

Coordinate onboarding requirements with the client  Conduct client-specific onboarding for new associates before job assignment  Prepare new hire paperwork to ensure legislative requirements are met  Adhere to SOP delivery to include new start check-ins, regular check-ins with clients regarding associates performance/progress, client demands, and needs  Visit clients weekly to develop relationships and engage with floor supervisors   Help coordinate associate engagement events    Conduct weekly safety observations  Conduct check-ins with associates on assignment, weekly, via text, email, or phone to assess job satisfaction and overall engagement    Complete and update CRM documentation of job activity 

 Your Attributes:  

1+ years’ experience and successful track record of customer relationships and engagement   Experience using various platforms and dashboards to drive effective decisions  Excellent customer service skills, including the ability to react appropriately in stressful situations and deal with difficult customer or vendor situations diplomatically  Should be a comfortable leading client and associate conversations  Able to switch tasks throughout the day, prioritize and manage repetitive tasks in a fast-paced environment  Strong communication skills at all levels  Must be able to work flexible hours to accommodate client needs and early start times  Practical experience and comfort with using Microsoft Office products  Reliable transportation to travel to visit client sites 

 The EmployBridge Story 

EmployBridge is the largest light industrial staffing supplier in the United States and a preeminent resource for professional staffing.  We offer local expertise and service through our 400+ branches.   

EmployBridge offers a competitive benefits package that includes Medical/Dental/Vision, prescription drug benefits, 401(k), paid time off and holidays, a wellness program, and more.   We also offer a variety of career paths and encourage promotion from within. 

At EmployBridge, we operate an entire family of specialty staffing companies that include: ResourceMFG, Select Staffing, ProLogistix, ProDrivers, RemX Specialty Staffing, Westaff, and Remedy Intelligent Staffing.   To find out more, visit us at www.employbridge.com.  

 EmployBridge is an Equal Opportunity Employer committed to diversity and inclusion.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, genetic information, or any other characteristic protected by federal, state or local laws.