About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Resort Mallorca at Formentor, perched on the spectacular Formentor Peninsula and surrounded by panoramic views of the Mediterranean and the stunning landscape, first opened its doors in August 2024 following an extensive restoration and renovation of the historic property, originally inaugurated in 1929 on a vast private estate. After its successful debut, the resort will reopen to guests in March 2025, reaffirming its status as a unique destination of luxury and elegance on the island.

Key responsabilities:

- Train, evaluate, lead, motivate, coach, and discipline all employees in the recreation department to ensure that established cultural and core standards are met.

- Be visible in the operation, providing recognition and demonstrating strong guest engagement skills to effectively build rapport and handle guest complaints, concerns, or special requests.

- Communicate closely with relevant Managers and Assistant Managers on - Duty to ensure follow-up on special issues, guest requests, etc.

- Participate in regular staff meetings to keep employees informed of resort policies, changes, and ways to enhance sales and service.

- Review daily arrivals to ensure VIP and returning guests, as well as groups, are handled with care.

- Keep the Front Office Manager updated on departmental performance, employee progress, and guest feedback, and assist with other duties as needed.

What You Bring:

- Minimum of 1+ years of leadership experience in Recreation Management.

- Demonstrates knowledge and passion for seasonal recreation and activities.

- Strong interpersonal and relationship-building skills for effective collaboration with cross-functional teams.

- Advanced leadership skills with cross-cultural sensitivity and a commitment to exceptional customer service.

- A guest-centric approach with an understanding of the importance of guest preferences.

- Ability to operate computer equipment with proficiency in Microsoft applications.

- Fluency in English and Spanish is required for this role, and applicants must have current work authorization in Spain.

What we offer

- Competitive Salary, wages, and a comprehensive benefits package
- Excellent Training and Development opportunities
- Complimentary Accommodation at other Four Seasons Hotels and Resort
- Complimentary Dry Cleaning for Employee Uniforms
- Complimentary Employee Meals