Join TIH, home to some of South Africa’s leading financial service providers, and grow your career while being part of an organisation with purpose.

Job Purpose

To recover damages from the insured third parties following losses suffered by the customers and negotiate the reduction of claims cost and retention of the customers

Responsibilities

Settlement Negotiation
Utilising your expertise to successfully negotiate the appropriate settlement with third party insurers/representatives in accordance with the relevant law and standard operating procedures and make relevant recommendations to senior colleague(s).

Payment Management
Effectively manage payments from third party insurers/representatives.

Investigation and Analysis
Identify, gather relevant information, analyse and investigate the merits of the claims in accordance with standard operating procedures and regulatory laws.
Determine and decide the feasibility of the on-going recovery process, after assessment of various factors, in order to reduce all costs related to the recovery.

Customer Management
Manage short term insurance customer (policy holder) relationships and expectations by using relevant operating system(s). Review, verify and update the customer claims in accordance with standard operating procedures.
Ensure that upon successful recovery that customer excesses are refunded timeously and in accordance with standard operating procedures.

Document Preparation
Prepare an appropriate letter of demand to the third-party insurers/representatives in accordance with the standard operating procedure.
Produce accurate evidentiary reports for submission to third parties.

Correspondence
Respond to routine requests using form letters or emails and to more unusual requests by editing templates to create customised responses.

Continuous Development
Ensure up-to-date knowledge of company products, systems and procedures.
Develop and maintain an understanding of relevant external regulation, and industry best practices through ongoing education.

Governance
Understand and manage SLA timeframes and legislative prescriptive timeframes with the third party insurers/ representatives and act timeously to resolve problems.

Work Scheduling and Allocation
Organise own work schedule in order to get the job done, coordinating with support services and assigning short-term tasks to others if necessary.

Education

General Education Matric

Experience

2-3 years legal recoveries experience (essential)
Experience in the short term insurance environment ( advantageous).

Think you have what it takes to be part of an unstoppable team who constantly finds better ways to give peace of mind? Don't wait, apply now.