Receptionist Req #: 0000151448
Category: Clerical / Administrative Support
Status: Per Diem
Shift: Day
Facility: RWJ Somerset
Department: Volunteers
Location: RWJUH Somerset, 110 Rehill Ave, Somerville, NJ 08876

Job Overview:

Maintains high standards on a daily basis as they pertain to customer service within the Reception department. Responsible for maintaining patient information services at the lobby reception desk and other designated locations. Demonstrates positive guest relations to all patients, staff and visitors.

Qualifications:

Required:

1-2 years of experience in similar position/customer service role, preferably in a hospitalCandidate will possess excellent communication and customer service skills, computer literacy and ability to multitask in a fast-paced environment

Preferred:

High School diploma Spanish speaking is a plus!

Scheduling Requirements:

Day ShiftFlexibility requiredPer Diem

Essential Functions:

Greets patients and visitors as soon as they approach the desk in a courteous mannerOffers assistance and provides accurate information and directionsExhibits friendly and helpful behavior by anticipating and responding to the needs of patients and visitorsExhibits proficiency in computer useEnsures that visitors and callers receive accurate information.Answers telephone calls promptly and appropriatelyAdheres to department policy regarding transferring calls and disseminating patient informationDemonstrates telephone courtesy and positive guest relations skillsHas general knowledge of all department locations throughout the hospitalDemonstrates good communication and customer service skills as they relate to the patient population served i.e.: infant, pediatric, adolescent, adult and geriatricHas knowledge of Hospital Policy regarding courtesy parkingHas knowledge of Patient privacy policy and proceduresChecks and assigns vendor passesChecks employee ID badgesMonitors and reports suspicious activity to securityServe as representative of Volunteer Services in the absence of Director and coordinatorAssists in the training and supervision of volunteers assigned at the Info deskDemonstrates sensitivity and tact in dealing with volunteersAssists with any other functions which pertain to the Reception Services and Security department

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

RWJBarnabas Health is an Equal Opportunity Employer