Location -George ,  ,South Africa (ZA) 

Job ID -6427

Key Responsibilities

▪ Answering all incoming calls within three rings.

▪ Reporting of telephone system faults to the relevant supplier.

▪ Printing of daily reports from the telephone management system.

▪ Sorting of Company mail to the correct person\department.

▪ Compiling the company mailbag.

▪ Welcoming and announcing visitors to the correct person.

▪ Distribution of messages to the correct person within the performance standard time.

▪ Filing of reception documents.

▪ Liaising with callers in a professional, courteous, and respectful manner.

▪ Updating the extension lists and distribution to all staff.

▪ Allocating and programming of persons to extension numbers.

▪ GRJ Email collections.

▪ GRJ email pre-alerts.

▪ Global cases.

▪ Problem deliveries.

▪ GRJ Undels.

▪ Cash quotes.

▪ Creating cash waybills.

▪ Checking up on GRJ collections every morning (if they were completed).

▪ Stationery to GRJ clients.

▪ Booking of cash collections.

▪ Escalate service failures to CRM.

▪ Courtesy calls to customers – Late Freight and /or customer update.

▪ Assisting commercial staff with client follow ups/ client queries.

▪ Assisting OPS manager with maintaining Health & Safety files/ processes.

 

Minimum Requirements

▪ 2-3 years working experience as receptionist.

▪ Minimum requirement is a Matric (Grade 12)

▪ Strong communication skills – Excellent command of the English language

▪ Customer Centric Personality

▪ Computer Proficiency

 

Skills

▪ Communication – verbal & written.

▪ Customer focus

▪ Problem solving

▪ Telephone handling skills

▪ Multi-tasking

▪ Teamwork

 

Competencies

▪ Communication (Verbal & Written)

▪ Planning & Organising

▪ Teamwork

▪ Adaptability

▪ Customer focus

Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.