Position Summary:

The receptionist will be responsible for answering incoming calls, directing calls to appropriate associates, mail distribution, maintenance of office supplies, as well as additional clerical duties. Responsible for all interaction with consumers and staff.

 

Essential Job Functions:

Answers telephone and directs the caller to the appropriate associate. Will transfer a caller to staff’s voice mailbox when staff are unavailable. Meets the public and gives non-technical information.  Screens, receives and greets office visitors and directs them to the proper party. Takes and retrieves messages for various staff and consumers. Provides callers with information such as company address, directions to the company location, company fax numbers, company website and other related information. Receives, sorts and forwards incoming mail. Distributes inter-office mail and faxes. Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.) Assists the Administrative Assistant in ordering, receiving, stocking, and distributing office supplies. Assists HR department in printing documents and filing. Creates and updates forms for various departments. Creates and prints certificates for staff training. Update and maintain contact sheet for the agency Keep and update copier ink inventory for the agency Learn about all services through out the agency to better provide information to callers and visitors. Complete and submit check requests accordingly. Maintain inventory of program supplies.

 

 

 

 

 

 

Coordinate the scheduling of agency conference room reservations for meetings. Creates and prints certificates for consumer program achievement. Decorates and prepares birthday cards for employees, monthly. Prepares handbooks, brochures, envelopes, and pamphlets for various departments. Assists other WestCare staff as needed in a collaborative manner to promote cooperation and portray a professional image to the community. Embrace and embody the mission, vision, guiding principles, clinical vision and goals of WestCare Foundation. Participates as needed in special department projects Assists in creating and maintaining forms and reports, as needed. Participate in meetings and attend trainings as required and requested Embrace and embody the mission, vision, guiding principles, clinical vision and goals of WestCare Foundation Completes all orientation and mandated training activities, including E-Learning Courses, within required timeframes, and in accordance with the criteria established for this position. Perform any other duties as assigned.