Job Description:

Overview:

As the first face and voice of Pape-Dawson Engineers, the Client Relations Specialist / Receptionist serves as a true brand ambassador—creating a welcoming and professional environment for clients, guests, and team members alike. This highly visible role is essential to delivering a positive first impression and upholding the company’s reputation for excellence and respect.

Responsibilities:

Greet all visitors and callers in a professional, courteous, and respectful manner

Provide prompt and thorough message handling and communication follow-up

Manage front office operations including conference room scheduling, visitor coordination, and lobby presentation

Coordinate catering needs and logistics for internal and client-facing meetings

Ensure conference rooms are clean, organized, and stocked with necessary supplies throughout the day

Process, route, and distribute sensitive and confidential documents with discretion

Oversee the pick-up and delivery of engineering documents in the front office

Qualifications:

Minimum of 3 years of experience in a front office or client-facing administrative role

Experience answering and routing calls using a multi-line phone system

Strong professional presence with outstanding interpersonal skills

Exceptional verbal and written communication abilities

Proficiency in Microsoft Outlook for calendar management

Proven organizational skills with the ability to manage multiple tasks and schedule meetings accurately

Dependable, trustworthy, and able to handle confidential information with integrity

Availability to work Monday through Friday, and able to work an 8-hour shift within the front desk coverage window of 7:30 a.m. to 5:30 p.m.

EEO Statement:

All qualified applicants for Pape-Dawson Engineers will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.