A Front Office Intern assists in daily Front Office operations and works with customers and Guests as part of a project used to demonstrate your abilities to work in the hotel management sector.

What will I be doing?

As Front Office Intern, you will assist in daily Front Office operations and work with customers and Guests as part of a project used to demonstrate your abilities to work in the hotel management sector. A Front Office Intern is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

\nEnsure accurate and efficient running of reception including check in/out procedures \nRespond to Guest queries in a timely and efficient manner \nEnsure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments \nDemonstrate a high level of customer service at all times \nUnderstand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties \nMaximize room occupancy and use up-selling techniques to promote hotel services and facilities \nUnderstand correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy \nAnswer switchboard calls, as required \nEnsure all Guest deliveries and messages are received effectively and efficiently \nAct in accordance with fire, health and safety regulations and follow the correct procedures when required \nAct in accordance with policies and procedures when working with front of house equipment and property management systems \nAttend appropriate training courses, when required \nFollow and adhere to company brand standards \nAssist other departments wherever necessary and maintain good working relationships with Team Members \nWork with your Manager to identify a specific project to complete during your internship placementWhat are we looking for?

Front Office Interns serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\nPrevious experience in a customer-focused industry \nPositive attitude and good communication skills \nCommitment to delivering a high level of customer service \nExcellent grooming standards \nAbility to work on your own and as part of a team \nCompetent level of IT proficiency\n\n

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

\nPrevious experience in cash handling

What will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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