Document & Business Solutions (DBS) is the company’s primary office-based services provider for the firm, globally.

As a Receipt and Distibution Specialist in the Document & Business Solutions team, you will be expected to serve in a production capacity. Additionally, you may be required to work in any of the production locations/environments to meet the needs of the customer/company in delivering our products and services while meeting established SLAs, quality, and productivity standards. Some of the functions include but are not limited to:

Job Responsibilities   

Develop key partnerships with CIB Operations teams, ensuring all service level agreements are met, meeting on a regular basis to update on service performance and integration of our services to support client workflows Support daily execution of all client requests in line with required deadline Report risk issues or incidents following the required escalation model and procedures. Manage individual performance development processes and meet with manager to review business and personal performance goals, development, training and coaching Support an inclusive work environment in line with the JPMorgan Chase Business Principles Collect the knowledge and report of key business metrics to support decision making processes

Required qualifications, capabilities and skills

Strong written and spoken English skills with the excellent interpersonal skills, good attitude and strong communication Able to demonstrate good decision-making and accountability and ability to read, analyse data to produce reporting Excellent time management and organizational skills, organized and efficient with self-motivation Able to demonstrate an excellent knowledge of Trade Services Branch Support environment  Ability to work and perform well in a high-pressure environment and knowledge of quality control processes  Excellent understanding of mail, courier and tracking technologies, platforms and software Good working knowledge of key Microsoft applications Experience with handling client requests/issues and managing products and service expectations