Job Title: REAL-TIME MANAGEMENT ANALYST Job Description Monitor and optimize operations in real-time, ensuring KPIs targets and workforce efficiency - Generate real-time dashboards: Create and update dashboards and reports to keep stakeholders informed and alerted about trends and issues - Incident reporting: Document and scale any technical or operational issues - Manage agents schedules and aux in order to achieved optimal coverage - Collaborate with WFM team - Effective com,unication - Use of Technological tools: (excel, PPT, BI & others) Location: PER Lima - Av Primavera 1013 Language Requirements: English Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**