Description This is an opportunity to join the Customer Trust Training & Content Management Risk Training Delivery Team as a Tier 1 & Tier 2 KYC trainer. The trainer will be responsible for delivery and facilitation of approved training curricular for KYC Tier 1 and Tier 2 investigators for APE / APUK or other entities. The role can be located in Cork , SJO and India. • The role is open to L3 and L4 applicants • Applicants should have both T1/T2 KYC investigation skills • Preferably, the candidate has experience working as an Auxiliary Trainer (AT) and has proficiency in at least one of the following languages: German (DE), Italian (IT), Spanish (ES), or French (FR). Key job responsibilities Delivers blended learning (virtual and classroom instructor led training and eLearning) classes and programmes for all training types as necessary for Tier 1and Tier 2 KYC investigators • Understands the needs of the different participants and frames the training accordingly • Manages the logistics of learning and creates an effective learning environment • Tracks and analyzes the effectiveness and progress of trainings delivered • Supports quality and process initiatives/projects when not in training • Communicates with appropriate business owners, Trainers, Training Managers, and Stakeholders • Demonstrates expertise in facilitating, planning, implementing and assessing learning by passing the in-house accreditation programme in training as well as regular teach-back/observation sessions • Manages all trainer administration responsibilities to ensure accurate training delivery reporting • Works with the Ops/Workforce teams effectively to manage training schedules and communication • Provides timely training reports to support Operations/stakeholder management • Collaborates with the Learning Experience Design team in the review or development of training materials and resources • Should be flexible to cross-training in to other functions as required • Should be flexible in working hours that meet business requirements • Should be able to coach and mentor investigators effectively during training and ramp Basic Qualifications • Minimum 1 year experience in KYC Investigations with a good track record of quality metrics. • Excellent communication skills (oral and written) • Excellent one-to-many and one-to-one communication skills in both classroom/virtual settings for the purpose of knowledge transfer and skill development • Excellent interpersonal skills – ability to work with and influence multiple Training Team members/ Stakeholders across different RCO sites globally • Excellent coordination and organization skills • Knowledge of adult learning and training practices • Adaptability to work in a rapidly changing environment • Working independently and in a team environment • Proficiency in Microsoft Office tools (Word, Excel, PowerPoint and Outlook) • Ability to analyze, identify issues and recommend solutions • Should be able to deliver Training for their primary process Preferred Qualifications • Bachelor's Degree • Demonstrated experience developing training materials and job aids • At least 3 years’ experience in a training role Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.