Amazon.com strives to be Earth's most customer-centric company, where people can find and
discover virtually anything they want to buy online. By giving customers more of what they
want—low prices, vast selection, and convenience—Amazon.com continues to grow and
evolve as a world-class e-commerce platform.
The Registration and Compliance Operations (RCO) team is looking for an outstanding
seasonal manager with a passion for leading an operations team in the Know Your Customer
(KYC) function. The primary responsibility of this role is to mitigate regulatory and legal risks,
as well as prevent bad actors, through a combination of automated and manual
investigations. This helps safeguard all Amazon marketplaces, ensuring long-term buyer
satisfaction with their experience.
You will be working in a fast-paced environment where each day brings new challenges and
opportunities. Excellent communication skills are essential, as you will need to work with
various stakeholders to identify issues, analyze root causes, and drive improvements.

The primary responsibilities of this position include providing leadership and guidance to
teams under your supervision, managing team members to achieve productivity and qualit y
goals, and meeting expected service levels. You will work closely with the program team,
process owners, training, workforce management, analytics, and other teams within RCO.

Key Job Responsibilities
• Coach team members individually and regularly on performance metrics as well as
career aspirations.
• Conduct detailed analysis of operational performance metrics and make data-driven
business decisions.
• Develop employees and their skill sets to expand team capabilities and provide growth
opportunities for future Amazon leaders.
• Maintain and improve employee engagement through effective people management
and motivational techniques.
• Manage a team of 12-15 individual contributors.
• Manage individual and team performance expectations and goals, monitor real-time
service levels, and ensure schedule adherence.
• Monitor and lead the team to meet and exceed key performance metrics for quality
and productivity.
• Serve as the primary point of contact for production issues related to investigations.
• Strive for operational excellence and process improvement by analyzing key business
levers to identify trends and proactively addressing root causes of defects.

Key job responsibilities
The primary responsibilities of this position include providing leadership and guidance to
teams under your supervision, managing team members to achieve productivity and qualit y
goals, and meeting expected service levels. You will work closely with the program team,
process owners, training, workforce management, analytics, and other teams within RCO.

Key Job Responsibilities
• Coach team members individually and regularly on performance metrics as well as
career aspirations.
• Conduct detailed analysis of operational performance metrics and make data-driven
business decisions.
• Develop employees and their skill sets to expand team capabilities and provide growth
opportunities for future Amazon leaders.
• Maintain and improve employee engagement through effective people management
and motivational techniques.
• Manage a team of 12-15 individual contributors.
• Manage individual and team performance expectations and goals, monitor real-time
service levels, and ensure schedule adherence.
• Monitor and lead the team to meet and exceed key performance metrics for quality
and productivity.
• Serve as the primary point of contact for production issues related to investigations.
• Strive for operational excellence and process improvement by analyzing key business
levers to identify trends and proactively addressing root causes of defects.