At Nissan, we’re not just building cars, we’re revolutionizing mobility. We believe that every individual possesses a unique set of skills and passions that can be harnessed to drive innovation and shape the future of the automotive industry. Our global impact is fueled by dedicated minds, crafting and delivering innovation since 1933. For over 90 years, our core belief in doing what others don’t has driven innovation and excitement for our customers, shaping Nissan into the business it is today. We are not just a company - we're a movement, pushing boundaries and embracing the spirit of “Defy Ordinary”.

We are now looking for an RBU Warranty Section Manager to join Nissan's eNEST business division (Netherlands, Belgium, Luxemburg, Norway, Denmark, Sweden). In this role, you will join the TCS CEQ Warranty L1 department and report to the TCS CEQ Warranty Operations Manager.

 

How can you contribute and have an impact?

·Manage warranty resource consisting of internal FTE and procured service supplier to ensure delivery of the TCS Warranty overall objectives and KPIs. Track and drive for delivery of FTE teams individual objectives.                Ensure availability and use of appropriate financial and performance reporting and take/propose appropriate corrective action where necessary.Ensure deployment as well as accurate and consistence interpretation of EWPPM (European Warranty Policies & Procedures Manual).In the RBU ensure understanding of warranty objectives and processes, and how good application of Warranty policies and procedures have a positive effect on the business and customer experience.Maintain and develop relationship between warranty L1 team and the technical and parts L1 teams as well as customer service to ensure seamless collaboration in the RBU.  Manage the review of the departments and the dealer networks performance, identifying areas for development and implement any needed corrective action.Take responsibility for the financial commitments of the Department whilst balancing this with justified dealer claims.Ensure appropriate process related to warranty payments is in place.Liaise with other RBU Managers to incorporate and develop RBU best practices methodology.Support budget planning and control.Support Warranty L3 team development and deployment of dealer warranty audit process and ensure that team members meet both group and individual objectives where applicable.Track procured service providers delivery against SLA agreement, take corrective actions and/or escalate if performance is out of line.Represent RBU in pan-European warranty forums.Ensure appropriate local warranty training material is available and continuously updated according to agreed curriculum.Support execution of warranty training plan dealers and warranty L1 team.Key User Account responsibility for eNEWS system.

What are we looking for:

Experience within an international, matrix organization is highly advantageous. Higher education at Bachelors’ level business, engineering or equivalent experience.Minimum 5 years professional experience preferably within the automotive industry.Understanding of workshop repair processes preferred.Management experience, remote team management preferred.Management and coaching skills.Strong analytical skills to manage and review large amounts of data.Understanding of consumer law.Excellent communication skills & ability to converse at all levels.Business oriented.Fluent in English.Other European languages are considered as an advantage (Scandinavian, Dutch, French in particular).
 

Nissan believes the power comes from the inside, the diversity and well-being of its employees is key to success. People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team. Nissan is committed to be a truly diverse, equitable, and inclusive company that empowers everyone to bring their best, most authentic selves to work. Respecting each person, their opinions and value is when we can drive innovations that make a difference.

Our future vision and ambition is "Together We Empower Mobility and Beyond" for a cleaner, safer and more inclusive world. 

Amsterdam Netherlands