Job Description SummaryGE Healthcare is the global industry leader in cyclotron and radiochemistry systems. As a Radiopharmacy Cyclotron Service Support Engineer, you provide daily support to GE Healthcare field engineers and direct to customers. You will also provide service at customer sites for the North American customer base. On-site service includes equipment installation, GE-initiated field modifications (FMI's), Preventative Maintenance (PM's), and emergency corrective actions when needed. While this role is focused on cyclotrons, an ideal candidate will also have experience maintaining GE chemistry systems such as the Tracerlab FX Series and Fastlabs. This role provides you with the full life-cycle service experience, as well as opportunities to gain perspective from local GE peers and customers.

Job Description

Essential Responsibilities:

Advanced, total system-level troubleshooting, installation, maintenance and service repair needs on designated equipment

Completing Preventative Maintenance and Field Modification Instructions in a timely manner

Solve cyclotron, chemistry synthesis, and FDA documentation issues for customer, and improve customer satisfaction

Applications training for advanced customers

Updating product manuals and technical publications

Certify cGMP installation and preventive maintenance of GE PETtrace cyclotrons and various chemistry synthesizers

Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner

Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction

Maintaining tools and test equipment properly and ensuring they are calibrated

Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving

Teach and assist other Field Engineers on advanced and complex troubleshooting and technical fixes, plays a leading role on complex and multi-functional system fixes

Ensure timely dispatch closure (if applicable)

Willing to travel 60-70 % and sometimes with short notice

Flexible work hours required: includes overnight, on-line center support shifts and weekend service at customer sites if scheduled

Meeting Health and Human Services, Environment Health and Safety, and/or other applicable regulatory requirements

Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job

Complete all planned Quality & Compliance training within the defined deadlines

Minimum Qualifications/Requirements:

1+ years of experience working on electromechanical equipment

Demonstrated ability to troubleshoot complicated equipment

Ability to understand and follow mechanical schematics and electrical wiring diagrams

High degree of flexibility, highly motivated with ability to work under pressure

Strong verbal and written interpersonal communication skills, ability to work with teams and customers

Team player, cooperative, interested in further development

Comfortable working in a radiation environment

Provide your own hand tools

Willing and able to travel 60-70%, mostly in the North America, but the job will include global customer locations in support of critical escalations

Excellent computer skills

Ideal Candidate Skills:

1+ years’ experience of working with and/or servicing GE PETtrace cyclotrons

Experience with installing and servicing GE radiochemistry synthesis modules, to include (but not limited to) various TRACERlab FX and FASTlab/ FASTlab 2 systems

Documented completion of GE Level 1 PETtrace service training in either the U.S., or at our factory in Sweden

Experience in completing the biannual preventive maintenance tasks for the PETtrace

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For U.S. based positions only, the pay range for this position is $89,760.00-$134,640.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: No