Description of the role 

The Application Support Engineer (ASE) for Radar is responsible for providing technical support and troubleshooting assistance to Radar users while also incorporating DevOps practices into the application support process. The ASE ensures that Radar is running smoothly, resolves issues that arise, and collaborates with development and operations teams to streamline processes, automate tasks, and improve overall application performance. This role requires a strong technical background, excellent problem-solving skills, and the ability to work in an agile and collaborative environment.

 

Description of the skill and experience required 

Application Support: Provide technical support to Radar users, including resolving issues, troubleshooting problems, and answering user queries. This involves investigating and diagnosing problems, identifying root causes, and implementing appropriate solutions. Incident Management: Manage and prioritize support tickets, ensuring that incidents are resolved within agreed-upon service level agreements (SLAs). This includes logging, tracking, and escalating issues as necessary, and providing regular updates to users on the status of their tickets. DevOps Integration: Collaborate with development and operations teams to integrate DevOps practices into the application support process. This includes automating deployment processes, implementing continuous integration and continuous deployment (CI/CD) pipelines, and ensuring that applications are built and deployed in a consistent and efficient manner. Infrastructure Management: Work closely with operations teams to manage and maintain the infrastructure supporting the applications. This includes monitoring system resources, optimizing application performance, and ensuring high availability and scalability of the infrastructure. Continuous Monitoring: Implement monitoring tools and techniques to monitor the performance and availability of applications. This includes setting up alerts and notifications to detect and address potential issues proactively. Documentation and Knowledge Sharing: Maintain accurate documentation of support processes, troubleshooting steps, and known issues, ensuring that knowledge is shared effectively within the team and with end-users. This includes creating user guides, FAQs, and knowledge base articles to assist users in resolving common issues independently. Collaboration and Communication: Collaborate with cross-functional teams, including developers, quality assurance, and infrastructure teams, to resolve complex issues and improve the overall performance and stability of applications. Communicate effectively with both technical and non-technical stakeholders, providing regular updates and ensuring clear and concise communication.

 

Investec Culture 

At Investec we look for dynamic, energetic people filled with tenacity, integrity and out of the ordinary thinking.

We value individuals who in turn value our culture that is, a can-do attitude while challenging convention.

Diversity, competency, and flexible leadership are respected in pursuit of the growth of our business.

 

 

 

We are committed to diversity and inclusion when recruiting internally and externally. 

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