Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do In the position of Business Analyst, you will be responsible for collaborating with business users to understand their needs and translate them into actionable Qualtrics solutions that are focused on the scalability and continuous improvement of DocuSign’s processes & applications. As a Business Analyst, you will closely collaborate with DocuSign’s multi-functional teams and your scrum team to deliver outcomes that will scale our business. The successful candidate will play a key role in ensuring the smooth operation and effectiveness of Qualtrics for our internal needs. This position is an individual contributor role reporting to the Director of Business Applications. Responsibility Collaborate with business users to understand their needs and translate them into actionable Qualtrics solutions Configure surveys, polls, and other feedback mechanisms within Qualtrics Develop new survey instruments and workflows as needed Maintain and update existing surveys and templates Extract and analyze data from Qualtrics surveys and reports to inform decision-making Generate reports and visualizations to communicate insights to partners Work closely with IT Engineering to ensure the technical integration of Qualtrics with other systems Stay up-to-date on the latest Qualtrics features and best practices Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic Bachelor’s Degree in Business Administration or Information Systems 5+ years of experience with minimum 2 years of experience working with survey or data collection software Demonstrable experience in data analysis and reporting Preferred Certified in Qualtrics XM Strong analytical and problem-solving skills Superb communication and collaboration skills Ability to work independently and manage multiple tasks simultaneously Ability to multi task and scale quickly in a fast paced environment Creative problem solver Excellent teammate able to work with global multi-functional teams Excellent written and verbal communication skills Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice #LI-Hybrid #LI-AR5