Job Description :

Quality Technician

About the Function:

Our Supply Chain and Manufacturing team are problem-solvers, sourcing, producing, and delivering our much-loved brands to delight customers around the globe. Over half of Diageo’s 30,000+ people work in Supply Chain and Manufacturing. It’s an intricate and sophisticated operation that’s the product of logistical, manufacturing, and technical collaborations!

Our teams in 100 sites in over 30 countries cover production facilities, supplier relationships, customer collaborations and third-party agreements. We’re committed to realising our ‘Society 2030: Spirit of Progress’ goals, to protect the environment and support our farmers and suppliers. Whatever your skills and experience, we’ll help you to thrive in our inclusive culture!

Context/Scope:

The Quality/Food Safety Team is responsible for supporting the Production Team in ensuring that Diageo's products are produced in compliance with TTB and Company regulations, and that these products meet the expectations of our discerning consumer base.  This role as part of the team will play a key role in delivering on the quality and food safety commitments of the organization in ensuring that Diageo's high standards are maintained. 

As a secondary function, they will be expected to gain an understanding of the calibration, maintenance and basic repair of the testing equipment applied for quality analysis in the laboratory and in production. They will also be expected to give their technical expertise to take on problems for the plant operations and participate in cross-functional work-teams. 

This position will work closely with the other shift Quality/ Food Safety Technician and Operations Team Members to support in the accurate analysis of our products and ingredients through the use of testing equipment. This will require them to be able to quickly analyze a problem and provide timely remedies to ensure a continuous flow of production. The ability to multi-task and prioritize their workload is essential to being successful in this role.

Purpose of Role:

As a member of the plant Quality team, the Quality/Food Safety Technician is responsible for ensuring that production maintains the established standards and quality control systems outlined by Diageo to safely produce quality cases of our various distilled products that meet Diageo's commercially accepted criteria. As a vital member of the team, this specific position will focus primarily on:

Providing quality leadership on the shift

Performing microbiological testing of water, distilled products and ingredients.

Performing process audits to monitor compliance to Global Risk Management and North American Standards

Performing inspections of raw materials to ensure conformance to product specifications

Performing sensory analysis of in process products, finished products and ingredients

Performing analytical testing on in process products, finished products and ingredients to ensure adherence to product specifications

Key Outputs:

Development, implementation and maintenance of an asset care program for testing equipment that covers maintenance, calibration, repair and replacement.

Document procedures to ensure consistency in the use and operation of test equipment

Define the requirements and train Quality/Food Safety Technicians to perform basic troubleshooting of equipment.

Perform microbiological testing and analysis in accordance with Company defined protocols

Provide Quality/Food Safety Technician coverage as required

Assist Operations with rollout and compliance of food safety items in Infinity QS (PM’s, startup checklists, OPRP’s, etc.)

Food Safety Inspection Program (closing of findings, communication of findings, preventative actions)

Active participation (self-directed) on the Food Safety Team

Manage color coding program (right tools, right places, ordering of replacements, etc.)

GMP inspections - weekly

ISO Audit participation and preparation

Track/Update/Communicate food safety issues (to Operations and Leadership Team)

Deliver on Quality/Food Safety objectives as assigned

Qualifications and Experience Required:

Degree/Diploma in Science or Engineering preferred or 3-5 years of analytical experience in a laboratory or in a plant environment

Ability to analyze issues and provide logical resolutions

Strong communication and writing skills

Strong organization skills

Ability to multi-task

Familiarity with HPLC, spectrophotometer, alcolyzer and other equipment used in analysis of distilled products and ingredients is a plus

Familiarity with microbiological test methodology is a plus.

Flexible Working Statement: 

Flexibility is key to our success. Talk to us about what flexibility means to you so that you’re supported to manage your wellbeing and balance your priorities from day one.  

Diversity statement: 

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this. 

We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more. 

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world. 

Feel inspired? Then this may be the opportunity for you. 

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At Diageo certain roles are eligible for additional rewards, including annual incentive payment and stock awards. US-based employees are eligible for healthcare benefits, retirement benefits , short-term and long-term disability coverage, basic life insurance, wellness benefits and industry leading parental leave, among others.  (Benefits/perks listed may vary depending on the nature of your employment with Diageo and the country where you work.)  The salary range displayed is the salary range for the role’s primary location.