Quality Returns Associate
Four Hands
Quality Returns Associate
DescriptionJoin one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home.
Consistently ranked on the Inc. 5000 list of fastest-growing companies, we’ve also been voted as one of Austin’s Top Workplaces in 2021, 2022, 2023 and 2024 by Austin American-Statesman.
We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way.
Headquartered in Austin, Texas, with showrooms in High Point and Las Vegas, we have additional offices in China, India, Indonesia, Mexico and Vietnam.\n
As a Quality Returns Associate at Four Hands, you will be responsible for ensuring returned products are properly handled, inspected, and processed, maintaining the highest standards of quality and efficiency within our warehouse operations.
Shift time: 7am - 4pm
In This Role\nUnload trailers with returned products and items from local warehouse transfers \nPrepare trailers for outbound shipments to the outlet store, ensuring accuracy and organization\nInspect, document, and process returned products, assessing conditions and identifying issues such as splitting, broken components, finish defects, dents, scratches, or packaging concerns\nUtilize pad-wrapping techniques to protect products during transportation\nOperate inventory barcode scanners, hand tools, power tools, and packaging equipment with precision and care \nHandle and move products safely using hand trucks, pallet jacks, or forklifts \nRestore and repackage products to their original condition for resale or reuse\nPerform rework on damaged items, maintaining quality standards and attention to detail\nCorrespond with team members and management through Outlook Email to ensure smooth operations\nOther duties as assigned by Management\nUphold our Core Values and be a valuable member of the Four Hands team: \nBe open and honest \nReach for excellence \nAct with responsibility \nValue the whole person \nEnjoy the journey\n\n\n
The Ideal Person\nHigh school diploma or GED required\nPrevious warehouse or distribution center environment is a plus \nExperience operating manual and electric material handling equipment, such as hand jacks\nBasic computer skills, including familiarity with warehouse management systems and Microsoft Excel\nAbility to lift 50 lbs repeatedly throughout the day, and lift up to 225 lbs with assistance\nStrong attention to detail, follow-through, and communication skills\nWilling and able to work overtime as needed\nRequired to wear steel toed boots/shoes at all times during work hours\n
Benefits\nCompetitive hourly wages\nGenerous flexible time off program – 2 weeks a year!\nFree Employee Medical, Dental and Vision Benefits and 401(k) + match\n$200 sign on bonus\nUp to $200 monthly attendance bonus\nPaid parental leave for both Moms and Dads!\n
Department: Warehouse
Employment Type: Full Time
Location: Austin, Texas
Reporting To: Greg Roberts
DescriptionJoin one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home.
Consistently ranked on the Inc. 5000 list of fastest-growing companies, we’ve also been voted as one of Austin’s Top Workplaces in 2021, 2022, 2023 and 2024 by Austin American-Statesman.
We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way.
Headquartered in Austin, Texas, with showrooms in High Point and Las Vegas, we have additional offices in China, India, Indonesia, Mexico and Vietnam.\n
As a Quality Returns Associate at Four Hands, you will be responsible for ensuring returned products are properly handled, inspected, and processed, maintaining the highest standards of quality and efficiency within our warehouse operations.
Shift time: 7am - 4pm
In This Role\nUnload trailers with returned products and items from local warehouse transfers \nPrepare trailers for outbound shipments to the outlet store, ensuring accuracy and organization\nInspect, document, and process returned products, assessing conditions and identifying issues such as splitting, broken components, finish defects, dents, scratches, or packaging concerns\nUtilize pad-wrapping techniques to protect products during transportation\nOperate inventory barcode scanners, hand tools, power tools, and packaging equipment with precision and care \nHandle and move products safely using hand trucks, pallet jacks, or forklifts \nRestore and repackage products to their original condition for resale or reuse\nPerform rework on damaged items, maintaining quality standards and attention to detail\nCorrespond with team members and management through Outlook Email to ensure smooth operations\nOther duties as assigned by Management\nUphold our Core Values and be a valuable member of the Four Hands team: \nBe open and honest \nReach for excellence \nAct with responsibility \nValue the whole person \nEnjoy the journey\n\n\n
The Ideal Person\nHigh school diploma or GED required\nPrevious warehouse or distribution center environment is a plus \nExperience operating manual and electric material handling equipment, such as hand jacks\nBasic computer skills, including familiarity with warehouse management systems and Microsoft Excel\nAbility to lift 50 lbs repeatedly throughout the day, and lift up to 225 lbs with assistance\nStrong attention to detail, follow-through, and communication skills\nWilling and able to work overtime as needed\nRequired to wear steel toed boots/shoes at all times during work hours\n
Benefits\nCompetitive hourly wages\nGenerous flexible time off program – 2 weeks a year!\nFree Employee Medical, Dental and Vision Benefits and 401(k) + match\n$200 sign on bonus\nUp to $200 monthly attendance bonus\nPaid parental leave for both Moms and Dads!\n
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