Job Title: Quality Manager Reports to: Regional Quality Manager Job Purpose The role focuses on compliance, customers, and continuous improvement activities to create a total quality culture and reduce quality costs in line with best practice procedures. \u2022 To protect and please the customer by ensuring supply of the highest quality product \u2022 Working with production and support functions to maintain and improve our quality systems and adherence to operational best practice thus guaranteeing compliance to external and internal standards \u2022 To drive improvement activities to support quality and financial performance leading key improvement projects evolving through customer requirements, legislative changes, and amendments to accredited standards to ensure compliance with standards and pending accreditation audits \u2022 Draft, review and implement changes to our current quality systems, standard operating procedures, and policies to satisfy customer and third-party requirements Role Responsibilities Key Responsibilities - Quality \u2022 Support the Cluster Manager and site Leadership team in quality governance \u2022 Lead and support meetings as required and provide information and analysis as required to support the business in understanding KPI\u2019s and decision making \u2022 Review the quality system as appropriate to ensure full compliance with customer and company best practice guidelines and maximize effectiveness of production contributing to consistent operational performance and standards whilst ensuring conformance to the relevant accreditation standards for the site and customers \u2022 Provide authoritative guidance and advice on all aspects of quality to the site management team and employees; train and coach employees improving knowledge and skills in quality improvement \u2022 Recruit, develop, motivate, and manage a Quality team (QA/QC) that optimises quality operations and is flexible in the support it offers the business, meeting current and future needs \u2022 Establish and develop professional working relationships with customers, providing a technical service and reference point as required to support the company\u2019s products and reputation as a quality supplier \u2022 Manage the customer complaint procedure, facilitate the investigation of quality problems, faults, and non-conformances with production teams; manage corrective and preventative problems to ensure quality standards are maintained. Initiate and control robust investigations to provide corrective and preventive actions (CAPA) and support the complaints handling process and participate in implementing improvement actions to prevent re-occurring issues. \u2022 The facilitation of customer facing activities and communications including customer visits, responses, and preparation of information whilst leading site audit activities (external body, internal and customer) \u2022 Lead quality initiatives and focus groups to support knowledge and understanding of all operatives and grow awareness of quality issues to improve quality \u2022 Promote a total quality philosophy at all levels developing a culture of right first time and continuous improvement \u2022 Develop an Integrated Quality Management System including quality, environment and health and safety. Key Responsibilities - Business Improvement \u2022 Lead improvements to enhance quality system and ensure optimum process in place to meet customer specifications whilst maximizing production \u2022 Review amendments to standards and ensure compliance with accreditation bodies \u2022 Support introduction of new equipment on site and validation processes to meet safety and customer expectations \u2022 Take on other projects and responsibilities as required. \u2022 Contribute ideas and participate in ongoing business improvement initiatives to reduce overall operating costs, improve margin, and provide input into the strategy and operations of the site Key Responsibilities - Other \u2022 Produce data and present reports for site, customers and corporate as required \u2022 Identify improvement projects and continuous improvement initiatives in line with site and corporate requirements to improve quality and safety and work with colleagues to implement these \u2022 Support senior leadership team in introducing systems and procedures to enhance operating effectiveness and efficiencies \u2022 Deliver GMP, Quality and FSC training to all employees as required \u2022 Take on other projects and responsibilities as required Knowledge, Skills, Experience \u2022 Minimum 5 years\u2019 experience in a Quality role at a senior or management level \u2022 Working and audit knowledge relevant accredited standards \u2022 Experience in a manufacturing/production environment ideally with experience and knowledge of Industry standards and guidelines \u2022 Demonstrable experience of leading change and implementing continuous improvement processes. \u2022 Supervisory experience \u2022 Demonstrable experience of validating new equipment and processes \u2022 Knowledge of Good Manufacturing Practices (GMP) \u2022 Project management and problem-solving skills such as 6 Sigma, or another recognised Business Improvement Technique \u2022 Root cause analysis and problem-solving techniques \u2022 Customer relations skills \u2022 Skilled in information handling, analysis, and presentation \u2022 Competent in using Microsoft Office packages Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward. Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.