Job Title:

Quality Manager

Job Description

Do you read the content labels before purchasing products? Do you follow the washing instructions for each of your clothing items?
You could be the person we need to join our Cape Town team as a Quality Manager where you’ll lead, develop and manage the quality process and framework alongside operations to deliver a consistent quality model.
You'll need to drive improvement in quality performance via team coaching, insight outputs and working with the Operational Team to ensure delivery on KPIs.
Working closely with operational leadership, you’ll also be required to take responsibility for ensuring that day-to-day quality expectations and requirements are executed on time and to a high standard.
If you think you have what it takes, then step up to the challenge and apply todayLeading, developing and managing a Quality Team in line with campaign requirementsManaging the implementation and continuous improvement of necessary Quality Frameworks and structures for all customer contacts across work streamsCreating and deploying an effective strategy that will deliver industry leading customer experienceDriving and supporting delivery of Quality improvement plansManaging reporting trends and opportunities for performance improvement as well as engaging appropriate stakeholder to share insightsAllocating appropriate time and skillset resources for deep dive investigations and actionable insights around specific performance areasMitigating business and customer risk exposure through identification and eradication of issues relating to people, processes and technologyManaging the day to day partner expectations and requests ensuring that stakeholder requirements are identified, delivered and met within agreed time frames

Location:

ZAF Cape Town - 18 Main Rd, Claremont, Cape Town, 7708

Language Requirements:

Time Type:

Full time

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