Job Title: Quality Evaluator with Polish and English in Bucharest Job Description The Quality Evaluator is a temporary assignment or training role (aligned w/the Agent CL11) responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards and providing insight to customers to contribute to program performance improvements. **Key responsabilities** + Monitor, evaluate and / or audit a sampling of the advisor's content moderation activity + Meet departmental productivity requirements and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners) + Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices + Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies + Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); Complete phone time to keep current on programs (as applicable) + Contribute to maintaining forms and legends documents + Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals **Candidate's profile** + Detail-oriented. + Ability to multi-task and meet timelines on deliverables. + Proficient inMicrosoft Office. + Effective communication skills, both written and verbal. + Languages required : **Polish and English proficiency** + Previous experience in Contact Center/Customer Service **Working model** : **from the office** (Orhideea Tower, sector 6, Bucharest) Location: ROU Bucharest - 15A, Orhideelor Street, 6th District Language Requirements: English (Required), Polish (Required) Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**