Job Title:

Quality Evaluator with Italian for B2B Sales project

Job Description

We are looking for an enthusiastic Quality Evaluator for one of our clients. Join our team of #GameChangers in Athens and bring out your communications skills in Italian.

Why join us
Are you passionate about delivering a unique customer experience and have a natural drive to help people? Then join our fun-loving, multicultural team of #GameChangers at Concentrix Greece and use your communications skills in Italian.

What we offer:

Indefinite contractCompetitive remuneration package (14 Salaries/year)Achievable monthly performance bonusDaily meal voucher in Up Hellas MastercardPrivate health insurance + Dental CareOpportunities for international Career through Concentrix International Mobility programEmployee eventsFree gym, well-being activities, and a rooftop cinema with Acropolis viewsEnjoy your lunch break at our brand new corporate cafeteria 

What you’ll be doing:

Key responsabilities

Monitors, evaluates and / or audits a sampling of outbound callsMeet departmental productivity requirements (e.g. number of calls monitored per month) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners)Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practicesParticipate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changesMaintain strong program knowledge base; basic understanding of client products, services and/or program strategiesParticipate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable)Contribute to maintaining forms and legends documentsSupport management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals

Candidate's profile

Associates Degree in related field from a four-year college or university with 3-5 years of experience preferredStong attention to detailsSelf-starter, sense of urgency and works well under pressure.Demonstrated ability to multi-task and meet timelines o deliverables.Proficient in Microsoft Office.Strong communication skills, both written and verbal in Italian (minimum C1 level) and English (C2 level)

Working model : from the office (hybrid after a period of time)

Location : Athens, Greece

Working hours : normal business hours

Please note that non-EU residents must have a valid work permit in Greece to be considered for employment.

Concentrix Hellas is an equal-opportunity employer

Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

Location:

GRC Athens - Ilia Iliou 51

Language Requirements:

English (Required), Italian (Required)

Time Type:

Full time

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