Job Summary
We are seeking a dedicated and experienced Team Lead - Tech Support to join our dynamic team. The ideal candidate will have 2 to 3 years of experience in technical support with a strong background in Automation Swift IoT and Python. This hybrid role requires expertise in Fixed Assets Accounting and Finance & Accounting. Proficiency in English is a must.
Responsibilities
Lead the technical support team to ensure timely and effective resolution of technical issues.Oversee the implementation and maintenance of automation processes to enhance efficiency.Provide expert support in Swift IoT to troubleshoot and resolve complex technical problems.Utilize Python programming skills to develop and maintain support tools and scripts.Ensure accurate and timely accounting and analysis of fixed assets.Collaborate with the finance team to support fixed assets accounting processes.Conduct regular reviews and audits of fixed assets to ensure compliance with company policies.Develop and deliver training programs for team members to enhance their technical skills.Monitor and report on team performance identifying areas for improvement.Foster a collaborative and supportive team environment to achieve common goals.Communicate effectively with stakeholders to provide updates on technical support activities.Implement best practices in technical support to improve customer satisfaction.Stay updated with the latest industry trends and technologies to provide innovative solutions.Qualifications
Possess a strong background in Automation Swift IoT and Python.Demonstrate expertise in Fixed Assets Accounting and Finance & Accounting.Have 2 to 3 years of experience in technical support roles.Exhibit excellent problem-solving and analytical skills.Show proficiency in English both written and spoken.Display strong leadership and team management abilities.Have a keen eye for detail and accuracy in accounting processes.Be able to work effectively in a hybrid work model.Possess excellent communication and interpersonal skills.Be committed to continuous learning and professional development.Demonstrate the ability to work independently and as part of a team.Show a proactive approach to identifying and resolving technical issues.Be adaptable and flexible to changing business needs.The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.