A\:Job Specific

·Assist Director of Quality Management with the development and implementation of quality studies and ongoing monitoring of quality indicators.

·Collects, analyzes, and presents data.

·Performs routine screening of medical records and event reports.

·Enters information into the ERS systems.

·Gathers, enters and disseminates quality information.

·Creates and submits reports as needed.

·Logs, tracks, and trends all customer complaint reports.

·Assists with development and design of quality management presentations, utilizing various statistical graphs.

·Assists in the design of quality management tools.

·Other duties as assigned by Director of Quality Management.

B\:Company Specific

·Adheres to dress code, appearance is neat and clean and wears appropriate identification while on duty.

·Completes annual health, safety, and education requirements.Maintains professional growth and development.

·Maintains confidentiality of all patient and/or employee information to assure patient and/or employee rights are protected.

·Demonstrates knowledge of the principles of growth and development over the life span and the skills necessary to provide age appropriate care to the patient population served.

·Reports to work on time as scheduled; adheres to policies regarding notification of absence.

·Attends all mandatory in-services and staff meetings.

·Represents the organization in a positive and professional manner.

·Complies with all organizational policies regarding ethical business practices.

·Communicates the mission, ethics, and goals of the hospital, as well as the focus statement of the department.

·Maintains current licensure/certification for position, if applicable.

·Consistently demonstrates Guest Relation’s skills to patients, physicians, visitors, employees, and any other individuals with whom they may come in contact.

·Consistently follows departmental and hospital Health, Safety, Security, Hazardous Materials policies and procedures.

Knowledge/Skills/Abilities\:

·Excellent oral and written communication and interpersonal skills.

·Able to deal with high stress environment.

·Ability to analyze and present data utilizing various performance improvement tools.

·Intermediate computer skills in all Microsoft Office applications including Word, Excel, PowerPoint and Access.

·Knowledge of quality management and statistical processes preferred.

·Knowledge of JCAHO, CMS, and other regulatory standards preferred.

A\:Job Specific

·Assist Director of Quality Management with the development and implementation of quality studies and ongoing monitoring of quality indicators.

·Collects, analyzes, and presents data.

·Performs routine screening of medical records and event reports.

·Enters information into the ERS systems.

·Gathers, enters and disseminates quality information.

·Creates and submits reports as needed.

·Logs, tracks, and trends all customer complaint reports.

·Assists with development and design of quality management presentations, utilizing various statistical graphs.

·Assists in the design of quality management tools.

·Other duties as assigned by Director of Quality Management.

B\:Company Specific

·Adheres to dress code, appearance is neat and clean and wears appropriate identification while on duty.

·Completes annual health, safety, and education requirements.Maintains professional growth and development.

·Maintains confidentiality of all patient and/or employee information to assure patient and/or employee rights are protected.

·Demonstrates knowledge of the principles of growth and development over the life span and the skills necessary to provide age appropriate care to the patient population served.

·Reports to work on time as scheduled; adheres to policies regarding notification of absence.

·Attends all mandatory in-services and staff meetings.

·Represents the organization in a positive and professional manner.

·Complies with all organizational policies regarding ethical business practices.

·Communicates the mission, ethics, and goals of the hospital, as well as the focus statement of the department.

·Maintains current licensure/certification for position, if applicable.

·Consistently demonstrates Guest Relation’s skills to patients, physicians, visitors, employees, and any other individuals with whom they may come in contact.

·Consistently follows departmental and hospital Health, Safety, Security, Hazardous Materials policies and procedures.

Knowledge/Skills/Abilities\:

·Excellent oral and written communication and interpersonal skills.

·Able to deal with high stress environment.

·Ability to analyze and present data utilizing various performance improvement tools.

·Intermediate computer skills in all Microsoft Office applications including Word, Excel, PowerPoint and Access.

·Knowledge of quality management and statistical processes preferred.

·Knowledge of JCAHO, CMS, and other regulatory standards preferred.

Qualifications\:Education\:Minimum of Associate’s Degree preferred.Licenses/Certification\:AlabamaRN or LVN.Experience\:Clinical experience as a licensed nurse.

Qualifications\:Education\:Minimum of Associate’s Degree preferred.Licenses/Certification\:AlabamaRN or LVN.Experience\:Clinical experience as a licensed nurse.