Quality Coordinator

Rainier Springs, part of Lifepoint Behavioral Health, nationally known healthcare organization with diversified delivery network with facilities from coast to coast, seeks passionate, patient-centric, and goal-oriented team members to join our team. We specialize in compassionate behavioral health services, including crisis stabilization, inpatient care, and outpatient treatment for acute mental health and substance use treatment. Our philosophy is built on a psychosocial model of care to decrease suicide rates, decrease addiction-related deaths, reverse the decline in life expectancy, and improve productivity in the communities we serve. We offer a collaborative work environment, competitive compensation, and flexible scheduling so you can focus on what matters–providing quality patient care. Join our team in Vancouver, Washington, to build a career that touches lives.

Benefits

Affordable medical, dental and vision plans provided to meet the needs of full employees and their familiesUp to 16 days of PTO for full time employees6 paid holidays for full time employeesTuition reimbursement401(k) retirement planFlexible spending and health savings accounts

UKG Wallet - We've partnered with UKG Wallet, a voluntary Earned Wage Access benefit, to offer employees access to their pay on their own schedule

Demonstrates excellent customer service skills in assisting patients and visitors in a prompt and courteous manner. Reviews all patient, family or other written concerns regarding the hospital, staff and/or program according to policyOrganizes and prepares materials for various meetings as required.Investigate patient concerns, take actions and provide mediation toward problem resolution in a timely manner. Tracks and trends all patient feedback, reporting results to Director of Quality.Support the commitment of our hospital in adhering to Federal, State, and local rules and regulations governing ethical business practices for healthcare providers. Assists with medical record audits and spot checks to monitor regulatory compliance and documentation quality. Collects incident reports; records, analyzes, investigates data and reports to Quality Director. Assist QA Director with projects that improve care for all patients across facilities.Performs safety rounds on the units at facility to identify risks and safety concerns and reports these to unit supervisor immediately and to QA Director as soon as possible. Support the commitment of our hospital in adhering to Federal, State, and local rules and regulations governing ethical business practices for healthcare providers. Maintain patient confidentiality as outlined by HIPAA/42CFR Part II.

Compensation and Benefits:

Salary range: $17.19 - $26 per hour. We would expect those hired into this job would be paid within this hourly rate, however, certain circumstances may allow us to pay outside of this hourly rate.

Rainier Springs Summary of Benefits

Bachelor’s degree in a health related field preferred3 years’ experience in a healthcare facility, previous experience in a psychiatric health care facility preferred.Clinical license preferredProficient in Microsoft Word and Excel. Ability to analyze complex information and use problem solving skills to determine appropriate solutions. Previous quality and patient advocacy experience preferred, strong customer service experience required. CPR certification and Crisis Prevention Training (CPI) within 30 days. May be required to work flexible hours and overtime.