The specialist is accountable to review Quality check on loan documents. The process involves QC on review of collaterals perfecting the lien and indexing it adhering to business SLA. The responsibility also involves capturing FRBNY, Core and Business metadata by interpreting language within legal documents. Post the review of the documents the team is also responsible to pledge loans to FRBNY. 

Job Summary

As a Quality Control - Team Leader you will be accountable to review Quality check on loan documents. The process involves QC on review of collaterals perfecting the lien and indexing it adhering to business SLA. The responsibility also involves capturing FRBNY, Core and Business metadata by interpreting language within legal documents.

Job Responsibilities:

Manage the production workflow and ensure there are no backlogs and SLA breaches Review EOD checks to ensure all requests received are assigned and processed Recommend changes to the procedure to the Manager and LOB head on a timely basis All process changes/ updates to be cascaded to team and updated in procedures  Ensure proper resiliency plan in place to during any contingencies Identify root cause for problem pertaining to productivity & Quality Communicate effectively within the team, market and business partners

 

Required Qualifications and Capabilities:

Bachelor / Master’s Degree with 3 to 5 years work experience  Prior customer service experience    Documentation and QC Experience in banking industry preferable. Excellent verbal and written communication skills.  Ability to act on his / her own to solve problems and make decisions.  Researching on any queries/ requests sent by the Business Partners/ officers and replying to the same.  Active participation in process improvements by working with key members to create or suggest process improvements.  Ability to interact effectively with various levels of bank personnel.

 

Preferred Qualifications, Capabilities and Skills:

Ability to work with limited supervision, receiving minimum instructions on new assignments.  Ability to work in a team environment and flexible to work in night shift. Strong knowledge of MS-office applications. Strong knowledge on QC tools and analytics