Advanced Technologies & Laboratories International, Inc. (ATL) is hiring a Quality Assurance (QA) Analyst for the National Institute for Occupational Safety and Health (NIOSH), World Trade Center Health Program.
PURPOSE
To provide services focused on supporting the management and oversight aspects of the reauthorization of the James Zadroga 9/11 Health and Compensation Act of 2010. On December 18, 2015, President Obama signed the James Zadroga 9/11 Health and Compensation Reauthorization Act which reauthorized the World Trade Center (WTC) Health Program for 75 years, ending in 2090.
Essential Functions and Job ResponsibilitiesSCOPE OF WORK
The “QA Analyst” will serve on the World Trade Center Health Program’s Quality and Evaluation Team in the Research and Evaluation Branch as the primary systems quality assurance resource and testing lead assigned to system application design, development, and implementation. The QA Analyst will support the ongoing maintenance and design of the CARE Portal, analytic dashboards, quality monitoring tools, research databases, and other systems and tools as they are developed and used by and for the WTC Health Program, internally or externally. The “QA Analyst” will interface with a diverse set of federal and internal and external contract staff, including front-line customer service staff, health insurance specialists, HIPAA Privacy specialists, IT developers, and medical clinicians. Candidates must be detail-oriented and able to successfully balance multiple technically complex projects. They must also possess innovative problem-solving abilities, and excellent verbal and written communication and customer service skills. Technical guidance will be provided by the Quality and Evaluation Team Lead, individual project leads for the systems being tested, and the position will interact frequently with the Information Technology, Security, and Privacy Team Lead, commensurate with level of duties.
Minimum RequirementsDuties:
Support the development team and end users to understand, document, and implement operational processes and system requirements in alignment with Program needsUtilize various testing methodologies to assess software functionality, performance, security, and overall user experienceDevelop system testing strategy and plan to assess functionality, performance, reliability, stability, and compatibility of systems and applications, including test plans, test cases, test scripts, and regression testingDiagnose system errors, issues, and inconsistencies prior to, during, and after system go-liveIndependently identify and troubleshoot system issuesAnalyze reported issues to determine root cause (e.g., user error, system bug), escalate identified issues and inefficiencies, and recommend potential short-term workarounds and long-term solutions to optimize user satisfaction and utilization of the systemIdentify opportunities for quality improvement to establish better test cases, improve testing coverage, mitigate risk, and prevent issues from occurring in the futurePerform pre-production reviews to determine that system features and functionality meet the needs and expectations of the Program, development team, and system usersFacilitate user testing to support user acceptance and other pre-production effortsCommunicate and report to the project team, end users, and Program leadership on quality assurance, system progress, and to resolve complex issuesServe as one of the liaisons between system users and the development team by translating nuanced business needs into technical requirementsSupport acceptance criteria development and systematic review for assessment of system readiness, internally and externallyMake recommendations for process improvements and standardizations related to assigned tasks, and implement recommendations with minimal guidanceRemain informed on Program legislation, regulations, policies, and procedures and their potential impact on systems and reportingRemain informed on industry best practices for system testingRepresent the team with professionalism, integrity, and empathy Desired QualificationsThe “QA Analyst” may also be asked to perform other duties as assigned, including supporting project documentation and communication—including work instructions, troubleshooting guides, requirements documents—and providing training and support for end users. These secondary duties include:
Guide users remotely through clear, step-by-step troubleshooting instructions to resolve issues and follow up to ensure satisfactory resolutionAssist users in using system features correctly and efficientlySupport development of polished, error-free training materials, reference guides, and Standard Operating Procedures to support system usersSupport requests, inquiries, and complaints coming to the team through the team email inbox or other means, such as phone calls and reported issuesSupport provision of user roles and permissions to authorized system users, with minimum necessary access to Protected Health Information (PHI)Support training of system users remotely and in person so that they are comfortable using the system and can optimize its use for their job dutiesDocument, monitor, and coordinate response to issues to ensure timely issue resolutionSupport communicating known issues (e.g., system outage) and status updates to users on behalf of the teamRemain informed on evolving system functionality, features; be able to communicate status to users and the development teamProvide timely, friendly, and effective assistance to ensure the system meets user needsOrganizational Context: This work is for the WTC Health Program only and work will be related to quality assurance for systems development, implementation, and maintenance.
Special Considerations or Requirements: The knowledge, skills and abilities are specific in this task area and shall include:
10+ years’ experience in health systems quality assuranceBachelor’s degree in healthcare administration, IT, informatics, health information management, science, data analytics, or similar preferredExpert technical skills in quality assurance for health systems; ability to develop testing plans and risk mitigation strategies; an ability to diagnose issues and perform routine troubleshootingExperience in healthcare management, systems, and technologyDemonstrated customer service experience with diverse customer baseAbility to translate technological jargon into plain language and vice versaClear, concise, and effective written and verbal communication skillsStrong analytical and problem-solving skillsAbility to quickly learn, understand, and communicate on complex and interrelated processesAbility to discern when an issue can be handled directly and when to escalateProficient in Microsoft Office Suites, including Excel, Outlook, and SharePointExperience with clinical software and other healthcare computer applications preferred Company BenefitsPSI offers full-time, benefits eligible employees a competitive total compensation package that includes paid leave, and options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance. Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses. The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested. We invest in the professional growth of our employees through professional courses, certifications, and tuition reimbursement programs.
EEO CommitmentIt is company policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, color, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national origin, citizenship status, veteran status, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local law.
Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources by emailing HRDepartment@plan-sys.com, or by dialing 703-575-8400.
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