As a Quality Assurance Auditor for Airport Operations, you will ensure the effective implementation of standards for Ground Handling, and Cargo, supporting our Global Quality Management System (dQMS) and compliance programme across multiple countries in the Global Airport Operations network. You will perform audits, provide global oversight, and contribute to quality initiatives by offering technical expertise and guidance to Airport Operations entities. Additionally, you will independently report on and monitor adherence to internal standards and international aviation regulatory compliance requirements.

In this role, you will

Assist the Quality and Compliance manager in supporting the implementation and maintenance of the global Quality Management System, for review, publication, development and maintaining awareness on processes, systems and toolsFacilitate and provide training and support on the utilisation of the dnata Hub platform (Governance Risk Compliance system) ensuring the documentation and all audit findings are captured into the system, and the Corrective and Preventive Actions process is followed and compliantDevelop, update and distribute audit checklists for audits and ensure the effective use of the audit tools, with regular updates, and oversightProvide direction, problem solving, and share updates internally on the Quality initiatives during forums, and business reviews and visitsAdhere to the Global Quality Audit programme standards and conduct audits onsite visits as per the audit calendar (Travel overseas is required on a regular basis). Ensure timely submission of audit reports to relevant stakeholdersReview and oversee the root cause, Corrective and Preventive Actions plans (CAPA) submitted by auditees ensuring adequate actions are taken, from various stakeholders in order to close audit findingsSupport the preparation of monthly and quarterly CAPA reviews and compliance resultsProvide monthly KPI reports to highlight shortcomings to the Global Operational Team and to the business unitsUtilise and/or develop reporting dashboard and analyse, provide monthly KPI reports to highlight shortcomings to the Global Operational Team and to the business unitsSupport the Quality and Compliance manager with the certifications process, and global initiatives, such as with gap analysis, review of procedures and oversight to ensure effective preparation, implementation and continuous improvementCoordinate the procurement of IATA manuals for the global teams with the relevant departments

As a Quality Assurance Auditor for Airport Operations, you will ensure the effective implementation of standards for Ground Handling, and Cargo, supporting our Global Quality Management System (dQMS) and compliance programme across multiple countries in the Global Airport Operations network. You will perform audits, provide global oversight, and contribute to quality initiatives by offering technical expertise and guidance to Airport Operations entities. Additionally, you will independently report on and monitor adherence to internal standards and international aviation regulatory compliance requirements.

In this role, you will

Assist the Quality and Compliance manager in supporting the implementation and maintenance of the global Quality Management System, for review, publication, development and maintaining awareness on processes, systems and toolsFacilitate and provide training and support on the utilisation of the dnata Hub platform (Governance Risk Compliance system) ensuring the documentation and all audit findings are captured into the system, and the Corrective and Preventive Actions process is followed and compliantDevelop, update and distribute audit checklists for audits and ensure the effective use of the audit tools, with regular updates, and oversightProvide direction, problem solving, and share updates internally on the Quality initiatives during forums, and business reviews and visitsAdhere to the Global Quality Audit programme standards and conduct audits onsite visits as per the audit calendar (Travel overseas is required on a regular basis). Ensure timely submission of audit reports to relevant stakeholdersReview and oversee the root cause, Corrective and Preventive Actions plans (CAPA) submitted by auditees ensuring adequate actions are taken, from various stakeholders in order to close audit findingsSupport the preparation of monthly and quarterly CAPA reviews and compliance resultsProvide monthly KPI reports to highlight shortcomings to the Global Operational Team and to the business unitsUtilise and/or develop reporting dashboard and analyse, provide monthly KPI reports to highlight shortcomings to the Global Operational Team and to the business unitsSupport the Quality and Compliance manager with the certifications process, and global initiatives, such as with gap analysis, review of procedures and oversight to ensure effective preparation, implementation and continuous improvementCoordinate the procurement of IATA manuals for the global teams with the relevant departments

To be considered for the role, you must meet the below requirements

Bachelor's degree and 5 years’ experience in Aviation/Ground handling company/Airlines/Aviation services businessAudit experience minimum 3-5 yearsFluency in both written and spoken English are essentialCertified and qualified Lead Quality Auditor, and knowledgeable with standards and proceduresExcellent communication – written and verbal – and interpersonal skillsWork effectively individually and within multi cultural teams, adapt to business environment and build relationshipsExcellent knowledge in Quality Management System, audit methodology and standards (i.e. ISO, AHM, IGOM, ICHM, ISAGO)Excellent listening and analytical skillsProfessional to critical assess, objectivity (open-minded), and good judgmentMeticulous and detailed orientatedResults driven, problem solving skills (root cause analysis) and provide recommendations for continuous improvementAbility to promote the value of internal audit and drive global quality system deliverables among key stakeholdersExcellent organisational skills to be effective in time management in a busy environmentProficient in Microsoft Office, Visio, KPI management, auditing toolsAdapt to existing, and emerging technologies Governance Risk Compliance platform (GRC) and develop learning solutions

At dnata, part of Emirates Group, we’re committed to providing our employees with opportunities to grow and develop in their careers. So if you’re looking for a challenging and rewarding opportunity, apply today and join our team

Recruitment Process and Timeline

dnata, part of Emirates Group, is an international organisation with employees from over 170 nationalities, we encourage applications from across the globe. Your application journey begins by applying via the Emirates Group Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview, to share more about your product experience and your career aspirations. If you are shortlisted you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group.

To be considered for the role, you must meet the below requirements

Bachelor's degree and 5 years’ experience in Aviation/Ground handling company/Airlines/Aviation services businessAudit experience minimum 3-5 yearsFluency in both written and spoken English are essentialCertified and qualified Lead Quality Auditor, and knowledgeable with standards and proceduresExcellent communication – written and verbal – and interpersonal skillsWork effectively individually and within multi cultural teams, adapt to business environment and build relationshipsExcellent knowledge in Quality Management System, audit methodology and standards (i.e. ISO, AHM, IGOM, ICHM, ISAGO)Excellent listening and analytical skillsProfessional to critical assess, objectivity (open-minded), and good judgmentMeticulous and detailed orientatedResults driven, problem solving skills (root cause analysis) and provide recommendations for continuous improvementAbility to promote the value of internal audit and drive global quality system deliverables among key stakeholdersExcellent organisational skills to be effective in time management in a busy environmentProficient in Microsoft Office, Visio, KPI management, auditing toolsAdapt to existing, and emerging technologies Governance Risk Compliance platform (GRC) and develop learning solutions

At dnata, part of Emirates Group, we’re committed to providing our employees with opportunities to grow and develop in their careers. So if you’re looking for a challenging and rewarding opportunity, apply today and join our team

Recruitment Process and Timeline

dnata, part of Emirates Group, is an international organisation with employees from over 170 nationalities, we encourage applications from across the globe. Your application journey begins by applying via the Emirates Group Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview, to share more about your product experience and your career aspirations. If you are shortlisted you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group.