**Job ID Number** R4955 **Employment Type** Full time **Worksite Flexibility** Onsite **Job Summary** We are looking for a motivated Quality Assurance Associate ready to take us to the next level! If you have experience in quality assurance and are looking for your next career move, apply now. **Job Description** We are looking for a **Quality Assurance Associate** to join our team. This position will be a **full-time contract** and **onsite** . **What You’ll Do** + Conduct comprehensive audits and reviews of performance reports to ensure contract compliance + Compile detailed reports identifying the contractor’s ability to execute key business processes + Gather and analyze statistical data from system-generated reports to measure the contractor’s ability to meet technical, functional, and operational performance requirements + Reconcile results on a daily/weekly/monthly basis and distribute to the contract manager + Conduct quality assurance monitoring of departments and document results + Provide coaching feedback emphasizing continuous improvement to assure key performance indicators are met + Report performance results and impacts to contract compliance + Facilitate calibration sessions with departments to ensure consistency in the evaluation process + Ensure Key Performance Indicators are met regularly + Partner with department management teams to foster continuous operational improvements + Perform other duties and/or special projects as required **What You'll Need** Required: + Quality Assurance/auditing experience + Knowledge of Microsoft Office products + Ability to analyze data using a variety of software tools + Strong problem-solving and critical thinking skills + Ability to multi-task and prioritize effectively + Work well under pressure + Strong active listening abilities + Excellent written and verbal communication skills + Effective collaboration skills and team-oriented + Excellent organizational and PC skills + Ability to produce, interpret, and assimilate data as well as facilitation skills + Strong technical, analytical, and research skills + Excellent knowledge of internal systems **Physical Demands** + Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards + Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. + Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor **Reasonable Accommodation Statement** If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111. **Equal Employment Opportunity Policy Statement** It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.