About The RoleThe Quality Lead will provide leadership to ensure the effective and efficient completion of Inbound Quality activities. This role will provide support for the daily productivity of the quality team, ensuring audits are completed to TRR standards, with a focus of providing detailed feedback for team improvement.
You’ll lead a team of Quality Associates, partner with Receiving and Authentication leaders and work with the Associate Manager of Quality to ensure Authentication Center alignment.

Duties & Responsibilities

What you get to do every day…

Ensure QCA policy and procedure are upheld

Maintain a high level of engagement through coaching and motivating the team on a daily basis.

Report on QCA daily performance

Facilitate completion of QCA calibration and certification programs

Assists AM in meeting departmental goals by understanding priorities and taking a proactive approach to managing workflow 

Partner with the Assistant Manager to ensure Auth Center alignment  

Partner with Receiving and Authentication leaders to ensure completion rate accuracy

Shadow QCA’s gathering insights and feedback 

Compensation, Benefits, + Perks

Minimum Work Experience/Educational Level/Certificates

What you bring to the role…

 

1+ years work experience in Operations

Highly motivated, dependable and proactive

Experience successfully motivating peers, maintaining a positive team culture

Has a positive attitude towards collaboration.

Experience receiving and implementing feedback to grow and develop

Outstanding work ethic, dependable and detail oriented.

Can-do attitude and ability to proactively take on challenging tasks

Takes direction and is able to flex priorities as needed

Can effectively communicate upwards as well as provide peer to peer feedback

Proficiency with Google Suite including Docs, Slides, Sheets

The expected hourly rate for this role is 21.83-26.27. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.