Job Title : Quality Assessor/ Assurer Call Centre
Sector Title : Insurance
Area : Randburg
APPLY FOR THIS JOB
Our client is searching for a Quality Assessor/ Assurer for their call centre environment based in Randburg
Overview
Main responsibility will be to assess calls
Provide basic coaching
Assist with assigning leads to sales advisors
Assist with calling clients as and when required
Assist with external communications responding to Facebook queries
Draw reports and report back on stats within the team
Requirements
Minimum of 1 year quality assessor experience within a call centre
Must have excellent communication skills
Must have a strong attention to detail skillset
Must demonstrate a positive attitude
Salary Market related
Please forward updated your resume in MS Word with your application Note if no correspondence is received within 6 weeks of your application please consider your application as unsuccessful