PRIMARY JOB RESPONSIBILITIES:   Root Cause Analysis: Conduct thorough investigations into process failures and customer complaints. Utilize structured problem-solving methodologies (e.g., 5 Whys, Fishbone Diagram, FMEA) to identify root causes and prevent recurrence. Corrective and Preventive Actions (CAPA): Develop, implement, and monitor CAPA initiatives based on findings from root cause analysis. Collaborate with engineering, operations, and quality teams to ensure timely and effective solutions. Quality Assurance and Compliance: Ensure compliance with quality standards. Prepare and review quality documentation, including inspection protocols, control plans, and process validation. Data Analysis and Reporting: Collect and analyze quality metrics, such as incident rates, COPQ, and customer satisfaction. Generate reports and presentations to communicate findings, trends, and improvement plans to stakeholders. Process Improvement: Partner with operations and engineering teams to identify opportunities for process improvement. Training and Support: Provide guidance and training to team members on quality best practices, root cause analysis, and CAPA processes to build a culture of quality and continuous improvement. Lead change management initiatives associated with process improvements to ensure smooth transitions and user adoption.

 

KNOWLEDGE, SKILLS, AND ABILITIES:  

Bachelor’s degree in business administration, Information Systems, or a related field preferred

Proven experience in process mapping, procedure, and work instruction documentation.

Strong proficiency with Visio, Smartsheets, and Excel.

Excellent analytical and problem-solving skills.

Organization skills to track document progress needed.

Ability to work collaboratively with cross-functional teams and subject matter experts.

Strong communication skills, both written and verbal.

Self-motivated with a strong drive to achieve results

Experience with process optimization and creating efficiencies

Strong analytical skills with experience using root cause analysis and problem-solving tools (5 Whys, Fishbone Diagram, Pareto Analysis, etc.)