The Quality Supervisor will oversee all personnel and assign daily floor coverage based on production demands. This individual is responsible for the accuracy of evaluations, analysis and overall performance of Transaction Monitoring (Quality Coach) Team. Additionally, this supervisor is responsible for their staff’s development. The supervisor is responsible for the proactive identification of account level performance related opportunities by KPI up to and including customer experience drivers, customer satisfaction levers and knowledge management improvement areas.

 

Your Tasks

Ensuring and maintaining effective employee relations

Inspect and monitor accurate performance trends report data for each PPM metrics

Complete rca's for non-compliance issues

Ensure that all employees receive proper training in all areas whilst also coordinating job rotation and cross-training

Meet customer expectations

Generate weekly quality metric reports

Conduct annual performance reviews for all direct reports

Evaluate and manage levels of staff effectiveness by partnering with operations to create improvement action plans

Ensure facilitation and coordination of calibration process and sessions

Review daily time keeping via Kronos, manage and approve direct report time off

Oversee and administer audits of key support processes with each account, conduct periodic audit of staff and departmental processes and recommend changes

Ensure consistent application of the quality process

Attend and facilitate client calibration monitoring sessions; facilitate quality training initiatives as needed; and diagnosis continuous improvement opportunities applicable to account, workgroup and department 

Shift: Day Shift - Weekends and Overtime required

 

Your Profile 3+ years as a Quality Inspector/Supervisor in similar environment Experience with ISO 9001 and ISO 14001 quality standards and procedures SAP experience BA or BS degree Six Sigma background/experience Ability to commute to: 2053 E. Jay St., Ontario, CA 91764

 

We Offer Salary: $66,850 - 89,000 per a year Medical, Dental, Vision, Life Insurance, and Disability Pay.  401(k) with company matching up to 6%.  Paid Time Off, including paid holidays.  Flexible Spending Accounts.  Voluntary benefits such as legal and financial assistance, pet insurance, and more.  Employee Assistance Program.  Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.  Commuter benefits.  Employee engagement activities.