About the Team It’s an exciting time in technology, and that buzz is felt throughout PetSmart! We are continuing to grow at a faster pace and we want to continue to provide best-in-class experiences for pets and pet parents. Our Technology team has 6 different departments: Information Security, Service Delivery, Business Enabling Systems, eCommerce & Marketing Technology, Data and Stores, Services & Supply Chain. Whether it’s online or in our stores, the work that the IT team does is instrumental in PetSmart’s success. We have a strategic and actionable plan underway and are looking for associates who are just as excited about it as we are. About the Location Fully Remote Position: This position is considered to be Fully Remote and work is done from another location outside of Phoenix Home Office (within the United States). Associates that are considered to be Fully Remote do not have a work space at Phoenix Home Office and can expect to be asked to travel to Phoenix Home Office several times a year [or more], based on business needs and in partnership with leadership. Associates that are considered to be Fully Remote will acknowledge the “Remote Work Agreement” upon hire. About the Job QA Analyst Customer – Telecommute Opportunity ================================== PetSmart seeks a full-time QA Analyst Customer to develop, utilize, and enhance technical documentation, knowledge bases, and DR plans. Define, create, and perform accurate system and unit test scripts for moderately complex projects and software releases. Ensure technical requirements are captured from other IS teams and identify gaps between technical design and system/application capabilities for small to medium-sized projects. Recommend and/or develop solutions to increase operational efficiencies, including utilization of automation, proactive monitoring scripts, process changes to reduce support tickets, etc. Independently perform ongoing application monitoring and identify and escalate issues appropriately. Proactively resolve moderately complex problems. Respond in a timely manner to production support calls and independently handle moderately complex issues. Seek to identify and resolve root cause problems. Perform data load and extraction activities to support testing or business needs, often across varying application platforms. Work with vendors to resolve issues as needed. Participate in vendor case reviews; supply logs, information, and facts needed to support vendor resolution of issues. Contribute to the design of technical solutions to meet business needs for small to medium-sized projects, considering capabilities, risks, and system dependencies. Develop moderately complex custom objects (queries, scripts, etc.) to meet business needs. Work with application vendors ensuring their deliverables meet established standards. Install application software and complete moderately complex configuration changes conforming to company standards. Create change controls with appropriate implementation, test, and rollback plans. May telecommute from any location in the U.S. HQ in Phoenix, AZ. This position requires a Bachelor’s degree or equivalent in Computer Science, Computer Engineering, Information Technology, or a related field and 1 year of related experience. Must also have demonstrated ability with each of the following: 1) Conducting performance system testing to verify system scalability, efficiency, and reliability; 2) Providing assistance in project design, development, and deployment activities; 3) Designing and executing SQL Queries using SQL server to perform Back-End testing and verifying the integrity of Data in Oracle, Netezza, and SQL Database; 4) Executing load and performance tests using JMeter and Perform Tibco & ETL Integration layer tests; and 5) Creating and maintaining Automation for REST API test scripts and deploying them using CI/CD Jenkins. Employer will accept experience gained concurrently. Telecommuting is available from anywhere in the US. HQ at 19601 N. 27th Ave., Phoenix, AZ 85027. Full-time position. Please apply online at https://careers.petsmart.com/. ================================== About the Culture At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share. These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success. Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position. Our home office offers outstanding amenities in a fun and rewarding workplace including: Pet friendly environment, bring your pets to work! On-site Dog Park “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers “Sit & Stay” Café serving fresh breakfast and lunch options On-site coffee bar “Lil’ Paws” learning center and onsite daycare facility (associate paid) Volunteer events with PetSmart Charities Learn more about #LifeAtPetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/ Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/ Explore PetSmart Benefits here: https://benefits.petsmart.com/ If you don't already live in the Phoenix area here's a guide to the area: Welcome to Phoenix Guide PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.