Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. We have been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation.Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation is built on a comprehensive suite of engineering services, a dedication to solving clients’ toughest technology problems, and a commitment to continuous improvement. Backed by Goldman Sachs Asset Management and Everstone Capital, Apexon now has a global presence of 15 offices (and 10 delivery centers) across four continents. 

We enable #HumanFirstDIGITAL

Role : Python Lead Engineer

You’ll be responsible for:

• A hands-on team lead is required to provide oversight and leadership in several Marquee applications

• Investigate and drive support resolution with senior external clients, internal stakeholders and other Marquee engineering teams. Serve as point of escalation for support issues.

• Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed.

• Manage escalations and incidents – directing the team and updating stakeholders. Able to ‘dive in’ to resolve issues.

• Managing staff rotas schedules and vacation planning

• Strong and confident communicator

• Engage with Stakeholders to assess needs and provide monthly reporting

• Ensure team are following standard processes and monitoring performance.

• Providing mentorship and guidance to junior team members to ensure successful resolution of issues

• Continuously improve processes and systems to increase reliability and reduce risk.

• Influence and suggest improvements on roadmap for enhancing Marquee client experience.

You’ll have:

• Must have a proved record of team leadership in a support environment.

• Must have working knowledge and experience with Python OR Java, debugging API calls working with UIs.

• Must be willing to execute on support issues while also building out the function and automating resolution of repeat issues.

• Able to dive in and pick up issues and solve them or to coordinate the response and follow to resolution.

• AWS knowledge is an advantage.

• Must be presentable to clients and a clear, empathetic communicator able to talk to clients and stakeholders with confidence up to senior levels.