Position Highlights:

Position: Public Safety Dispatcher

Location: Elmhurst Hospital

Full Time

Hours: Evening Shift from 2:00pm - 10:30pm daily (including weekends - will have two consecutive weekdays off)

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Job Summary: The Public Safety Dispatcher is a critical position responsible for ensuring the efficient and effective communication and coordination of security and emergency response activities within our healthcare facility. This role plays a vital part in maintaining a safe and secure environment for patients, visitors, and staff.

What you will do:

Receiving and prioritizing emergency and non-emergency calls, including requests for assistance, incidents, and alarms.

Dispatching Public Safety Officers and other emergency services as needed.

Monitoring multiple communication channels and responding promptly to all requests for assistance.

Maintaining clear and accurate communication with Public Safety Officers, hospital staff, and external emergency responders.

Relaying important information, updates, and instructions to appropriate parties during emergencies or incidents.

Tracking and managing the deployment of security personnel and resources to ensure adequate coverage of the hospital premises.

Maintaining real-time awareness of the location and status of all Public Safety Officers on duty.

Recording and maintaining detailed logs of all incoming calls, incidents, and dispatch activities.

Ensuring accurate and thorough documentation of incident reports and related information.

Assisting in the implementation of emergency response plans and procedures during critical incidents.

Providing guidance to staff and visitors regarding emergency evacuation procedures when necessary.

Operating and monitoring communication equipment, including two-way radios, telephones, and computer-aided dispatch systems.

Performing routine checks and maintenance of communication equipment.

Providing training and support to new Public Safety Dispatchers as needed.

Staying current with emergency dispatch protocols and procedures.

What you will need:

High School Diploma or GED

Minimum one year experience as a telephone operator or equivalent.

To be at least 21 yrs of age by date of hire.

Able to type at least 40 wpm.

Valid State of Illinois Drivers License

This position requires attaining and maintaining certification from the Association of Public-Safety Communications Officials International (APCO); specifically, APCO’s Public Safety Telecommunicator 1 certification, sixth edition within (12) months of employment.

Benefits:

Career Pathways to Promote Professional Growth and Development

Various Medical, Dental, Pet and Vision options

Tuition Reimbursement

Free Parking

Wellness Program Savings Plan

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off and Holiday Pay

Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.  

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”. 

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.