OPENTEXT 
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

 

Your Impact
As a Technical Support Specialist at OpenText, you will play a pivotal role in resolving customer issues, contributing to the growth of both the business and your peers. With top-notch training, ongoing coaching, and strong support systems, you'll have the tools to succeed and grow in your career. You will focus on troubleshooting technical and non-technical issues, supporting your peers, and contributing to documentation creation. Your success will directly contribute to high levels of customer satisfaction and the overall success of the team.

 

What the Role Offers

Opportunity to troubleshoot and resolve both technical and non-technical issues across various platforms (OS, network, cloud, etc.)A collaborative environment where you can guide fellow Technical Support Specialists and work with cross-functional teams.Contribution to the creation and improvement of support documentation and Knowledge Base content.Exposure to a variety of technologies, including Cloud/SaaS applications, networking, and security systems.Career growth potential with OpenText, supported by training, coaching, and mentorship.Flexibility to work in a dynamic, global environment, including participation in rotational shifts and on-call rotations.

What You Need to Succeed

Associate degree in a technical field or equivalent experience (preferred).2-4 years of experience in a technical support and customer-focused role.Strong technical proficiency in cloud-based applications, operating systems, networking, and security.Excellent communication skills, with proficiency in English (written and oral).Ability to diagnose, troubleshoot, and resolve issues independently while managing multiple customer cases.Experience working with cloud platforms like AWS, Google, and Azure (desired).ITIL 4 Foundation certification, knowledge of ISO20000, JSON/REST API, OAuth/SAML configuration, and scripting are all desired.

One Last Thing
OpenText is more than just a corporation; it's a global community where trust is foundational, the bar is raised, and outcomes are owned.

 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.