Job Posting Title:

Provider Relations Outreach Coordinator, UT Health Austin

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Hiring Department:

Dell Medical School

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Exempt

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Earliest Start Date:

Jan 13, 2025

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Position Duration:

Expected to Continue

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Location:

UT MAIN CAMPUS

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Job Details:

Purpose

The Provider Relations Outreach Coordinator is responsible for maintaining and nurturing relationships with community providers after initial connections are established by the Provider Relations Network Managers. This role ensures sustained provider engagement, facilitates communication, and enhances satisfaction to support a robust referral network. Collaborating closely with Network Managers and the Referral Coordination and Navigation (RCN) Office, the Outreach Coordinator plays a critical role in strengthening referral pathways, supporting organizational growth, and aligning operations with strategic objectives.

Responsibilities

Provider Relationship Maintenance: Serve as the primary contact for ongoing communication with community providers, ensuring trust, engagement, and satisfaction. Collaborate with Network Managers to provide consistent follow-up and support to providers after relationships are established. Address and resolve provider inquiries and concerns promptly to sustain positive partnerships.

Outreach and Engagement: Coordinate and execute engagement activities, such as provider check-ins, educational updates, and communication campaigns. Regularly gather feedback from providers to identify needs and opportunities for improvement. Represent the organization at community and provider-focused events to maintain a consistent presence and reinforce trust.

Operational Collaboration: Work with the PRMO Director and Network Managers to align engagement efforts with referral workflows and patient care objectives. Collaborate with the RCN Office to integrate provider needs into operational workflows and streamline referral processes. Maintain accurate and up-to-date records of provider interactions and engagement activities.

Data and Reporting: Track key metrics such as provider satisfaction, referral trends, and engagement outcomes. Provide regular updates to the PRMO Director and Network Managers, highlighting trends, challenges, and successes. Use data insights to refine outreach strategies and improve provider satisfaction and engagement.

Strategic Support: Support physician growth strategies by sustaining provider relationships that contribute to increased referrals and service line growth. Align outreach efforts with organizational goals, including preparation for long-term milestones.

Perform other related duties as assigned.

Required Qualifications

Bachelor’s degree in Healthcare Administration, Business, Communications, Marketing, or a related field. 5+ years of experience in outreach, provider relations, or healthcare operations. Strong interpersonal and communication skills, with experience managing external relationships. Ability to plan and execute engagement activities and manage multiple priorities. Proficiency in maintaining accurate records and using engagement tools or platforms.
 

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Experience supporting referral workflows or provider engagement in a healthcare setting. Familiarity with healthcare regulations and compliance standards. Knowledge of CRM platforms or communication tools for managing provider relationships.
 

Salary Range

$65,000+ depending on qualifications

Working Conditions

May work around standard office conditions

Repetitive use of a keyboard at a workstation

Use of manual dexterity

Required Materials

Resume/CV

3 work references with their contact information; at least one reference should be from a supervisor

Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.  You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.  Documents need to be presented no later than the third day of employment.  Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

E-Verify Poster (English) [PDF]E-Verify Poster (Spanish) [PDF]Right To Work Poster (English) [PDF]Right To Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.