Company Description

Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2022, Continental generated sales of €39.4 billion and currently employs around 200,000 people in 57 countries and markets.

With its premium portfolio in the car, truck, bus, two-wheel and specialty tire segment, the Tires group sector stands for innovative solutions in tire technology. Intelligent products and services related to tires and the promotion of sustainability complete the product portfolio. For specialist dealers and fleet management, Tires offers digital tire monitoring and tire management systems, in addition to other services, with the aim of keeping fleets mobile and increasing their efficiency. With its tires, Continental makes a significant contribution to safe, efficient and environmentally friendly mobility. 

Job Description

The Workplace Client Service Provider Manager (m/f/diverse) role within the Tires IT Infrastructure Organization, focusing on ensuring high-quality performance from service providers. This position involves managing relationships and contracts with external vendors, evaluating their performance, and ensuring services align with business needs. Expertise in Print Service and Workplace topics is crucial for providing technical support and guidance.

Your tasks

Manage and monitor the performance of service providers to ensure SLAs and KPIs are metBuild and maintain strong relationships with external vendors to ensure effective collaborationConduct regular performance reviews and audits of service providersIdentify and implement opportunities for improvement in the services providedCoordinate and escalate issues and incidents involving service providersCollaborate with internal teams to ensure services meet business requirementsPrepare and present reports on service provider performance to managementEnsure the effective deployment of Print Service and Workplace ServicesProvide technical guidance and support for Print Service and Workplace Service related issues

QualificationsAcademic degree in computer science or business administrationSeveral years of experience in managing IT service providers, preferably in the Workplace Client Service areaExperience in contract and SLA managementKnowledge of ITIL or other IT service management frameworks is a plusProficiency in Windows operating systems and Workplace Applications (e.g. O365) applicationsFluent English language skills, both written and spokeStrong communication and negotiation skillsAbility to analyze complex problems and develop effective solutionsAbility to work collaboratively with cross-functional teamsExcellent organizational and time management skillsStrong customer service orientation

Applications from severely disabled people are welcome. 

Additional Information

The well-being of our employees is important to us. That's why we offer exciting career prospects and support you in achieving a good work-life balance with additional benefits such as:​

Training opportunities​Mobile and flexible working models​Sabbaticals​and much more...​

​Sounds interesting for you? Click here to find out more.

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