Some career choices have more impact than others.

At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.

Wealth and Personal Banking (WPB) ambition is to become Australia’s #1 International Retail Bank, to focus on the internationalist customer and to build a progressive bank for the future. We are investing in long term growth including expanding our Branch network and digital capability to deliver a premium service to our high net worth customers

In this role, you will be responsible for supporting the performance of all customer segments in Australia, building enhancements to value propositions, derisking propositions and improving the service model to deliver business objectives. You will work across all customer segments supporting the Premier Proposition, International Proposition and Personal Banking Proposition.

Your main responsibilities will include:

Support full life cycle and implementation of strategic projects to enhance each proposition as determined by group or local business. Provide strong stakeholder management through building and maintaining key relationships with Channels, Product, Marketing and Compliance to help deliver Premier, International and Personal Banking Solutions.Deliver complex financial analysis to a range of stakeholders in support of strategic planning, forecasting, segment insights, cost/benefit analysis and wider business updates.Manage the Continuous Monitoring and Propositions Risk Control activities to ensure all propositions are de-risked.Develop and implement new proposition and / or service features linked to customer segments to attract and retain active customers in key targets segments.Enhance product agnostic processes, customer journeys and customer experience to deliver improvements in key portfolio measures such as customer product holdings, retention, engagement and digital activity.