Location: The Speechmark, London + *Hybrid Working
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Mon to Fri
Duration: 12 months FTC
*Hybrid
At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.
Who We Are
We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Be a part of the Vodafone UK Consumer team where creating and developing products, services and propositions is at the forefront. From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life.
What you'll do
You’ll be responsible for defining and delivering the strategy and roadmap for propositions within Vodafone’s Handset and Device Lifecycle Propositions team – owning Ask Once (our flagship Customer Experience proposition), our refurbished propositions, and our device care propositions like Lifetime Service Promise.
In this exciting role you’ll be empowered to be creative and innovative, developing propositions that enhance customer value and loyalty. You will be responsible for leading on strategy in this space and working with delivery teams to define the roadmap for growth. For propositions already in play, you will be accountable for performance optimisation. This will involve understanding the market to ensure competitive positioning, continuously seeking to enhance our offering and finding ways to increase market share whilst maintaining a happy customer base.
Key accountabilities:
Define the multi-year strategy & proposition roadmap for our device care and service propositions – defining key customer insights, target audience and market opportunities, proposition initiatives, desired customer experience, and marketing approach and how this fits into the overall Mobile Propositions strategy.Obsess over how we attract new customers, and how we help them up the value chain through insight led and segmented propositions. Understand and be a strong voice to shape the desired customer experience journeys; with a strong digital first mindset for any new enhancements you’ll be leading, working in collaboration with our ecommerce team. Own the Proposition business casing and the performance against business case targets, making changes to accelerate or underpin as needed, in collaboration with the Commercial team. Own the Go-To-Market (GTM) strategy & commercial ambition for new Proposition launches from which the execution plan will be defined & owned by the Mobile GTM partner.
Who you are
Thorough understanding of the Consumer Mobile market, including working within a proposition and/or product role directly related to this market. Exceptional influencing skills. Track record of insight-led product or proposition changes, including flawless execution record where you put the customer at the heart of the change. Ability to champion the voice of your customer within the business to drive effective decision making. A strong commercial mind, able to make clear recommendations on what to invest in and what to stop. Ability to build strong professional relationships in order to lead virtual teams and get things done. Proven ability to drive change through a complex business and deal with multiple demanding stakeholders. Experience working in a digital first environment and / or working within an Agile environment.
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offer
We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.
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