The Property Relations Associate will assist in the smooth operation of the property, addressing maintenance, leasing, finance, administration and overall customer satisfaction and retention. Responsible for customer service as it pertains to residents and serves as the liaison between the maintenance team and the residents.
RESPONSIBILITIES:
Assist the Property Manager in addressing the needs of the property and its residents Addresses resident complaints and maintenance requests Scheduling appointments for repairs and for meetings with residents Prepares correspondence and notices Prepares paperwork with respect to resident accounts Responsible for follow up with residents to guarantee the work orders are being done correctly and expeditiously Assisting with rent increases, late payments/collections, evictions and the move-in/out process Maintain files for residents, lease applications, deposits, etc., and assist in leasing when needed Such other tasks or assignments as may be required by managementBenefits:
Generous employer contribution for Medical and Dental through United Healthcare. Employer Paid Vision Plans. Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%. 13+ paid Holidays. 15 days of PTO. 7 Sick days. Employer Paid Life Insurance. Flexible Spending Account. Nationwide Pet Insurance. Disability Insurance. Laser Correction Discount. Employee Discounts on appliances, apparel, and more. RequirementsQUALIFICATIONS:
High School Diploma Required Prior experience in residential real estate preferred Ability to communicate effectively, both written and verbal. Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence and/or reports Ability to add, subtract, multiply and divide. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages Detail oriented. Deadline driven and ability to manage multiple tasks. Ability to work independently and to proactively evaluate and address work opportunities within the area of responsibility Ability to apply common-sense understanding to carry out instructions. Ability to solve practical problems. Proficient in Microsoft Office, especially Excel and Word. Experience in Yardi or comparable software a plus. Operate standard office equipment. Accuracy in work product. Timeliness in completion of work product. Feedback from clients, peers, customers and other key contacts on effectiveness of the incumbent.OVERVIEW
Fairstead is a purpose-driven real estate firm dedicated to building sustainable communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Maryland, Fairstead owns a portfolio of more than 25,000 apartments across 28 states that includes 17,000 units under management. Our commitment to communities is realized through a comprehensive platform that leverages in-house expertise in acquisitions, development, design and construction, asset management, and property management.
Our mission is to provide high quality housing to all regardless of income. We accomplish this through an empathetic and innovative approach, and by leveraging our interdisciplinary platform as an investor, developer, owner, and operator. With a long-term commitment to our residents, communities, and partners, our team stands out by:
Listening to and understanding the needs of residents, communities, partners, and stakeholders alike. Developing and preserving high quality, sustainable affordable housing. Creating a positive social and environmental impact within the properties and communities we serve.Diversity in backgrounds and experiences is key to Fairstead’s success. Being an equal opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve. Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks.
Fairstead’s Core Values
Empathy Innovation Entrepreneurship Determination Integrity